Operations Project Consultant - Learning / Training Manager
About The Position
This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project. Global Credit Operations (GCO): Responsible for the fulfillment, servicing and protection of credit offerings for business banking, Global Wealth & Investment Management (GWIM), commercial and corporate clients as well as leasing and trade products.
Requirements
- 2+ years of classroom or on the job training experience
- Ability to coach, mentor and influence employee at multiple levels
- Deliver instructor- led training sessions for both new and existing employees
- Conducted onboarding and new hire training programs
- Served as a subject matter expert (SME) providing guidance on policies, procedures and best practice
- Experience developing and delivering content
Nice To Haves
- Commercial lending/corporate lending experience
Responsibilities
- Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
- Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
- Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
- Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues
- Performs risk management activities to minimize project risks
- Assists with creating and maintaining comprehensive project documentation
- Leverages business knowledge to identify opportunities for improvement and supports change execution
Benefits
- affordable, competitive and flexible benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
