Operations Program Manager

Stripe•New York, NY

1d•Hybrid

About The Position

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Requirements

Bachelor’s degree or foreign equivalent in Business, Management Science, Computing, Finance or a related field, plus 2 years of experience in product or project strategy in a high-tech growth environment .
Position also requires the following:
2 years of experience in executing and delivering complex operational projects working directly with diverse, distributed teams and their cross-functional stakeholders.
2 years of experience in working in a fast-paced work environment crafting rapid and strategic fixes to high intensity, sensitive problems.
2 years of experience in crafting written and verbal communications designed to solve user problems.

Responsibilities

Collaborate with Engineering, Product Management, Design and other cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience.
Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with Stripe's goals.
Ensure the operations team continuously delivers high quality customer outcomes, through quality monitoring, training, metric observability and process improvement.
Partner directly with customers to develop Standard Operating Procedures for supporting new Stripe lines of business.
Lead operational reviews with customers to communicate operational performance and uncover customer concerns.
Identify critical operational requirements from partner banks and card networks and ensure we can fulfil them.