Operations Program Manager - Remote

Johnson Controls • Glendale, AZ

1d • $82,000 - $134,000 • Remote

About The Position

As a Subject Matter Functional Expert in Operation Program Management, you will serve as the central authority on BSNA branch operations, ensuring optimal utilization of Oracle IBS tools and processes. Your role will involve supporting, monitoring, and coaching branch operations to align with organizational objectives, enhancing efficiency and effectiveness, and identifying opportunities for technical improvements that contribute to achieving both customer and company goals.

Requirements

• Bachelor’s degree in a related field, with equivalent technical experience in finance and operations.
• At least five years of program management experience, with specific expertise in contracts, billing, and revenue recognition.
• Proven proficiency with Oracle tools, program management, and change management.

Nice To Haves

• Master’s degree in Business is strongly preferred.

Responsibilities

• Lead initiatives driving consistency in Oracle IBS tool functionality.
• Act as a liaison between BSNA business units and various teams to ensure cohesive execution of company goals.
• Champion change management initiatives to implement new processes effectively under general supervision.
• Ensure excellence using the Business Operation System (BOS) guidelines and metrics.
• Develop and provide training materials for operations-related topics.
• Analyze and enhance workflows, procedures, and best practices to improve operational effectiveness.
• Create and manage ITSR/JIRA for enhancements, working with IT for functional design approvals and UAT testing.
• Communicate and host regular meetings for operational updates and issue resolution.
• Compose professional communications and manage content for internal support platforms.
• Offer expertise to BSNA tools, processes, and procedures, providing field support as necessary.
• Provide financial, tool, and process support to BSNA Field Leadership.
• Leverage experience with Oracle-based tools to conduct project-based business activities.
• Understand and evaluate complex systems to ensure smooth technical operations.
• Develop and execute test scripts, quickly learning new systems and processes.

Benefits

• Competitive salary and Bonus
• Paid vacation/holidays/sicktime - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level