Operations Program Manager - Insurance Specialty

Evident ID•Atlanta, GA

2d•Hybrid

About The Position

The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business. In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials. Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com . Evident ID is hiring an Insurance Program Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.

Requirements

2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)
Strong understanding on how to read and interpret Certificates of Insurance
Experience training and coaching a team of operational specialists to be the best and do their best
Experience working with customers to understand their needs or help address questions or issues
Strong written and verbal communication skills
Skilled at organizing and prioritizing tasks

Nice To Haves

Product Management or Project Management experience highly encouraged
Experience in insurtech or procurement technology is a plus
Enjoy working in a collaborative environment
Open to feedback
Comfortable conducting analysis and pulling together regular metrics
Have a can-do attitude even when you may not know the answer but you will figure it out
Mutli-tasker extraordinaire
Open to change on a regular basis (every day is different!)
Not afraid to ask questions

Responsibilities

Responsible for the quality and efficiency of a team of insurance certificate verification specialists
Conduct ongoing training for insurance verification specialists
Create and maintain training and user guide articles on processes and procedures
Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features
Translate insurance requirements into product offerings and recognize gaps
Be a driving force for product enhancements and efficiencies
Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires
Participate in various company initiatives and projects as requested
Build and maintain strong internal relationships with different departments within the company (we are a team!)
Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)