Operations Program Manager, GRAISE (Grocery and In Store Experiences) Tech

Amazon • Hudson, MA

1d • Onsite

About The Position

Worldwide Grocery Store Tech (WWGST) is seeking an Operations Program Manager to join our Grocery Retail and In-Store Experience (GRAISE) team. The GRAISE mission is to make the lives of our shoppers, store associates, brands, and banners better and easier through innovative science, hardware, and software solutions that drive revenue and in-store traffic, while reducing cost to serve. This role will contribute by leading our team and developing new, efficient processes in two key areas: 1) fielded technology performance measurement and reporting, and 2) manufacturing operations coordination and oversight.

Requirements

• Bachelor's degree in engineering, computer science or equivalent
• 3+ years of technical product or program management experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Knowledge of project management tools and methodologies (agile to waterfall)
• Experience in manufacturing, process, or industrial engineering

Nice To Haves

• 3+ years of working directly with engineering teams experience
• Master's degree
• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools
• Experience with innovation, development, testing
• Knowledge of AWS or cloud technologies
• Experience in retail or operations

Responsibilities

• Define, oversee, and report on fielded tech operational metrics including ownership of performance goals, status reporting, challenge analysis, and driving cross-functional improvements with Retail Operations and Store teams.
• Collect and organize continuous improvement plans and schedules for cost reduction, quality enhancements, manufacturability improvements, and feature upgrades across engineering initiatives.
• Centralize supplier/CM order requirements and warehouse inventory management for tech hardware with min/max store monitoring.
• Manage Amazon/Graise and Contract Manufacturer shipments (inbound/outbound), track activity including customs clearances.
• Coordinate RMA requests for field tech failures to CM/supplier locations and provide Graise team facilitation for routing decisions.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level