Operations Professional (In Store) - Salt Lake City

Tiffany & Co•Salt Lake, UT

6d•Onsite

About The Position

Tiffany & Co. is a symbol of excellence with a 175-year legacy of exquisite designs and romantic ideals. Our employees are passionate, kind, and professionally committed, holding themselves and their colleagues to high standards. We continually educate ourselves about new merchandise, cultures, and the evolving luxury market. Our respect and love for the brand create a unique workplace where we honor every special moment in our customers' lives. The Tiffany Experience, which involves creating connections, providing personalized experiences, and honoring the Tiffany Legacy, is paramount and never compromised. We expect our employees to deliver this experience to every client and are committed to recognizing and rewarding excellence in service of this promise. We are aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

Requirements

Strong Analytical skills
Proficient in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends and holidays.
Organized and detail oriented
Flexibility to perform different tasks based on day-to-day business needs.
Must have authorization to work in the United States or in the country where the position is based.

Nice To Haves

A college/university degree.
Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.

Responsibilities

Deepen the relationship with our clients to drive lifetime loyalty and spend.
Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan.
Capture data during client interactions to cultivate new and existing clients.
Effectively handle internal and external phone and e-mail correspondence and partner with client advisors and management to optimize sales opportunities.
Elevate in store experience consistently delivering memorable moments.
Demonstrate passion as a Tiffany brand ambassador during every client interaction.
Demonstrate Client Experience Behaviors identified within the NPS program.
Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on NPS performance and client feedback.
Utilize deep knowledge of product, service, and care and handling instructions to maximize client satisfaction during each interaction.
Provide exceptional operational support to drive sales and service.
Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures.
Monitor and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners.
Partner and communicate effectively with client advisors, management and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping and inventory quickly and accurately.
Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.