Operations Processor - Debit Fraud Case Processing

U.S. Bank • Overland Park, KS

6d • $20 - $23 • Hybrid

About The Position

This role supports case processing within debit fraud operations and is responsible for managing a daily pipeline of fraud-related cases from start to finish. The individual will review and work a forecasted caseload, handle customer requests, and file claims while adhering to regulatory requirements and internal service level agreements (SLAs). Key responsibilities include researching and analyzing claim details, contacting customers to gather additional information as needed, and determining whether cases meet criteria for valid fraud or are eligible for recovery. The position requires strong attention to detail, the ability to manage multiple cases efficiently, and a focus on delivering timely and accurate resolutions.

Requirements

• High school diploma or equivalent
• Two to four years or more of operations services related work experience
• Strong PC skills
• Good verbal and written communication skills
• Ability to identify, analyze and resolve exceptions through data interpretation

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions

Responsibilities

• Manage a daily pipeline of fraud-related cases from start to finish.
• Review and work a forecasted caseload.
• Handle customer requests.
• File claims while adhering to regulatory requirements and internal service level agreements (SLAs).
• Research and analyze claim details.
• Contact customers to gather additional information as needed.
• Determine whether cases meet criteria for valid fraud or are eligible for recovery.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED