Operations Processor - File Management

U.S. Bank • Oshkosh, WI

6d • Onsite

About The Position

This role supports the File Management team by helping maintain and organize original loan documentation, routing requests, and supporting the management of a large commercial file inventory. Responsibilities include coordinating daily workflow activities, assisting with monthly administrative tasks such as retention logs, supporting work orders and operational requests, and helping ensure work is prioritized and assigned appropriately based on business needs. The position works closely with team members to understand and support multiple file management functions while assisting with workflow coordination and department operations. Success in this role requires strong communication, organization, time management, and customer service skills, along with the ability to learn new systems, processes, and operational procedures.

Requirements

• High school diploma or equivalent
• Four years or more of operations services related work experience
• Strong PC skills
• Good verbal and written communication skills

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation

Responsibilities

• Coordinating daily workflow activities
• Assisting with monthly administrative tasks such as retention logs
• Supporting work orders and operational requests
• Helping ensure work is prioritized and assigned appropriately based on business needs
• Understanding and supporting multiple file management functions
• Assisting with workflow coordination and department operations

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED