Operations Process Analyst

Center Parc Credit Union•Atlanta, GA

9h•$56,243 - $70,304•Hybrid

About The Position

FANTASTIC opportunity to join a mission-driven Credit Union! Seeking 5+ years' experience in retail banking or credit union operations with a proven ability to streamline processes, assist in improving efficiencies, and possess a passion for continuous improvement. Purpose: The primary purpose of this position is to assist Center Parc Credit Union (CPCU) to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.” The Operations Process Analyst serves as the centralized resource for process management and coordination across various departments within the credit union.

Requirements

A bachelor’s degree in business administration, finance, operations management, a related field, or 2 years of process optimization work experience in lieu of degree
5 years of experience in operations analysis, process improvement, or a related role, preferably within the financial services industry
Prior work experience in either leading cross functional projects and initiatives or auditing adherence to processes and procedures

Nice To Haves

Operations analysis, or process improvement work experience within the financial services industry
Agile (PMI-ACP, CSM, or equivalent), Six Sigma, or Lean certification
Working knowledge of Symitar and other banking core

Responsibilities

Adhere to and deliver on Center Parc’s core values: Serve Exceptionally, Commit to Better, Find the Fun, Invest in Integrity, Follow the Numbers, Go Forth and Conquer, Protect with Passion.
Validate, improve, and implement processes and procedures that enhance operational effectiveness, ensure compliance, and align with industry standards and best practices.
Serve as the point person for procedure updates, approvals, version control, and ongoing maintenance.
Function as the primary point of contact for departments seeking guidance on process changes or new initiatives affecting operations; engage stakeholders at all levels to ensure alignment of changes and updates.
Work closely with project managers and department leaders to assess the impact of proposed changes on operational processes; participate in project meetings to understand objectives.
Partner with the training and development team to validate training programs and materials, ensuring they meet operational standards and include the latest processes and procedures; coordinate staff communications regarding procedural changes with Training and Digital Experience (DX) as applicable.
Manage enhancements and issue resolution by completing intake, analysis, prioritization, and processing of enhancement requests; submit, respond to, and track Help Desk tickets.
Work closely with IT to explore opportunities for process automation, support periodic user access reviews, and to perform and document system testing; collaborate with Help Desk and Training to ensure that all changes are supported, communicated, and adopted.
Maintain process governance by ensuring processes comply with regulatory requirements and internal policies; collaborate with internal audit on identified gaps and drive remediation; and establish periodic checks to verify processes and procedures are executed properly and consistently within branches.
Create, maintain, and analyze operational reports to monitor efficiency and effectiveness; produce key reporting to support leadership visibility and identify member outreach opportunities (e.g., fee refund reporting, Kasasa reporting, JMFA/Advantage balance monitoring, quarterly maturing CDs).
Incorporate program and performance data into data analytics and reporting tools.
Provide operational program administration, as assigned, including activities such as Deluxe (check printing) invoice review/routing and monthly reporting, invoice preparation support, and review/edit/approval of member communications (letters/emails) including coordination of quarterly compliance communications.
As assigned, have administrative accountability for operational effectiveness of the Medallion Program, uploads, and maintenance tasks (e.g., Alloy Deny List file).
Take ownership of strategies, methods, checks, and balances to periodically verify that processes and procedures are being executed properly and consistently within branches.
Work closely with the Operations Performance Consultant to deliver a joint effort in coaching managers and team members toward operational efficiency and consistency, ensuring a seamless member experience across all transactions at all locations.
Demonstrate strong analytical, problem-solving, and communication skills; maintain objectivity, professionalism, and confidentiality; and participate in ongoing training as needed.
Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position.
Travel overnight or to other APCU locations as required (approximately 5%).
Other duties as assigned.