Analyst, Operations Process Engineering

RBC • Toronto, ON

4d • Onsite

About The Position

As an Analyst in Operations Process Engineering, you will report to the Senior Manager of Process Re-Engineering and play a pivotal role in RBC's Transformation & Enterprise Operations (TEO) team. TEO drives enterprise-wide transformation initiatives across our Cash, Payments & Trade, and Finance Shared Services Operations. In this role, you'll be at the intersection of business optimization and emerging technology, diagnosing operational challenges and co-designing innovative future-state solutions that drive measurable improvements in efficiency, productivity, and risk reduction. You'll apply structured problem-solving methodologies and technology insights to help business and technology partners reimagine what operations could be.

Requirements

• Bachelor's or Master’s degree in Industrial Engineering, Business, Innovation, Technology Management or related field
• 0-2 years of experience in process improvement and transformation initiatives, including co-op terms
• Excellent interpersonal and highly developed communication skills (verbal and written)
• Strong structured problem-solving and critical thinking capabilities with proven curiosity and comfort with ambiguity
• Keen interest in emerging technologies (Generative AI, RPA, Intelligent Automation) and their operational applications
• Proficiency in MS Office (PowerPoint, Excel, Word, and Outlook)
• Basic to intermediate capability in data analysis and visualization tools (e.g. Excel, Tableau, Power BI, or similar)

Nice To Haves

• Certification or demonstrated knowledge in Lean and/or Six Sigma
• Familiarity with enterprise process documentation standards or tools (Visio, Lucidchart, or similar)
• Knowledge of requirements gathering and/or UX

Responsibilities

• Conduct walkthroughs, create detailed process maps, and systematically identify pain points through root cause analysis
• Synthesize findings into clear, compelling insights that illuminate improvement opportunities
• Partner with data teams to extract, validate, and visualize operational metrics that inform analysis and support storytelling
• Apply continuous improvement methodologies (Lean, Six Sigma, Design Thinking) to envision optimized future-state processes
• Evaluate emerging technology solutions (Gen AI, AI Agents, RPA, Intelligent Automation) and assess fit for specific operational challenges
• Support the co-design of end-to-end solutions with business and technology partners, balancing feasibility, impact, and strategic alignment
• Support the creation of clear, actionable recommendations and business cases that guide downstream implementation decisions
• Communicate process insights and recommendations to both technical and business stakeholders and ensure recommendations are grounded in reality
• Champion innovation and continuous improvement mindset within the Operations Process Engineering team

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level