Operations Principal Associate, Collections & Recoveries

Mission Lane

8h•$78,000 - $95,000•Remote

About The Position

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. We're looking for a collections outsourcing operator who enjoys the challenge of building from scratch to join us as Operations Principal Associate, Collections & Recoveries. Mission Lane is making a serious investment in expanding its collections capabilities, and one of the most consequential pieces of that is building an Agency Outsourcing program where none exists today. This role is how that gets done. You'll report to the Operations Senior Manager, Collections & Recoveries, work remotely with required travel, and partner directly with engineering, data, legal, and compliance to design and build the infrastructure that moves accounts into an external agency network.

Requirements

5+ years of progressive experience in the collections industry, with a demonstrated track record of designing and building high-performing collections solutions and delivering measurable business results.
5+ years of experience designing processes and infrastructure for outsourcing work.
5+ years of experience managing relationships and delivering performance in an outsourced collections channel.
Proven ability to develop and execute structured operational plans with defined milestones and accountability frameworks.
Demonstrated experience working with cross-functional teams (engineering, data, legal, compliance) and driving shared outcomes across them.
Demonstrated ability to drive performance improvements in complex, fast-moving environments.
Strong professional presence and communication skills; able to function as an operational bridge between senior leadership and front-line agency management.
High resilience under pressure; a results-driven orientation with the ability to navigate ambiguity and maintain standards in a fast-paced environment.
Ability to travel for onsite agency reviews and company meetings within the US as required.

Nice To Haves

Experience building outsourced collections infrastructure before and can speak in specific terms about what was designed, what changed, and what the results looked like.
Comfortable in a technical conversation about file transfer pipelines and a compliance review about regulatory guardrails.

Responsibilities

Take control of a complex, multi-stakeholder initiative.
Become Mission Lane's primary operational point of contact with our first vendor partner.
Build the foundational infrastructure for the Agency Outsourcing program, including SFTP file transfer pipelines, automated account placement logic, a vendor scorecard framework, QA and call-monitoring protocols, and exception playbooks for transitioning accounts from internal operations to external agencies.