Operations Planner

DP World•Fairburn, GA

165d•Onsite

About The Position

The Operations Planner operates and plans facility operations at DP World’s Fairburn, Georgia location, contributing to performance and efficiency through productivity. This is a fully onsite role. The position is offered on either a first shift, Monday through Thursday from 6:00 a.m. to 4:30 p.m., or a second shift, Monday through Thursday from 5:00 p.m. to 3:30 a.m. The role involves coordinating transportation and deliveries, tracking shipments, managing service failures and inventory discrepancies, and communicating with customers. The planner also supports process-flow documentation and standard operating procedures, identifying improvement opportunities based on customer needs. Work is primarily in an office setting, with travel to the warehouse as needed.

Requirements

Customer service background in logistics, with the ability to handle problem resolution in a timely manner.
Knowledge of Microsoft Word, Excel, and Outlook, with a strong emphasis on Excel for tracking and analysis.
Ability to manage inventory in RF, portal, and manual system environments.
Understanding of transportation modes and service levels.

Nice To Haves

Previous telecommunications site delivery coordination experience.

Responsibilities

Provide rate quotes for nonstandard transportation, including expedited shipments.
Register orders, including noting special requirements such as extra labor, forklifts, or cranes.
Ensure on-time pickup and delivery, and track and trace shipments.
Apply applicable late reason codes in accordance with service failure tracking and reporting.
Work with customers to resolve inventory discrepancies.
Follow up on exception reporting and damage assessments, and communicate findings to customers.
Participate in process-flow documentation and the development of standard operating procedures.
Identify opportunities for improvement based on customer needs.
Perform other duties as assigned.