Operations Planner

DP World•Commerce, GA

4d•Hybrid

About The Position

DP World is seeking a detail-oriented Operations Planner to support transportation planning, shipment coordination, inventory management, and customer service. This role is ideal for someone who can manage multiple priorities, quickly respond to shipment exceptions, and work closely with customers and internal teams to ensure transportation needs are met. As an Operations Planner, you will coordinate transportation activities from order registration through final delivery while helping ensure shipments remain on time and customer expectations are met.

Requirements

Customer service experience within logistics, transportation, or supply chain operations
Strong problem-solving skills and ability to resolve customer issues quickly
Proficiency with Microsoft Word, Excel, and Outlook, with strong Excel skills for tracking and analysis
Experience managing inventory within RF Portal or manual inventory systems
Understanding of transportation modes and service levels
Strong organizational, communication, and follow-up skills
Ability to work in an office environment while traveling to the warehouse as needed
Customer service background in logistics with ability to handle problem resolution in timely manner.
Word, Excel, Outlook knowledge with strong emphasis on Excel used for tracking and analysis.
Must be able to manage inventory in an RF. Portal, and Manual system environment.
Understand transportation modes and service levels.

Nice To Haves

Previous telecommunications delivery coordination experience is a plus
Previous Telecommunication site delivery coordination experiences a plus.

Responsibilities

Coordinate and provide rate quotes for nonstandard and expedited transportation requests
Register customer orders and identify special transportation requirements, including additional labor or equipment
Ensure timely pickup and delivery of shipments
Track and trace shipments throughout the transportation process
Monitor service failures and apply appropriate late-reason codes for reporting
Work directly with customers to resolve inventory discrepancies and shipment exceptions
Coordinate damage assessments and communicate updates to customers
Support process documentation and standard operating procedures
Identify opportunities for process improvements based on customer and operational needs
Support inventory management within RF Portal and manual systems as needed
Provide rate quotes for nonstandard transportation, i.e. expedite shipments.
Perform order registration which may include special requirements, extra labor, forklifts, cranes, etc.
Ensure on-time pickup and delivery, track and trace shipments.
Apply applicable late reason codes in accordance to Service Failure tracking and reporting
Work with customer to resolve inventory discrepancies.
Follow-up with regards to exception reporting and damage assessment, communicate to customer.
Participate in process flow documentation and standard operating procedures and identify opportunities for improvement based on customer needs.
Other duties as assigned.