Operations & People Manager

Silk Commerce•Irvine, CA

46d•$65 - $90

About The Position

In this role, you will support both Silk Commerce and OverCast Digital, with responsibilities spanning executive support, people operations, recruiting, onboarding, internal coordination, and events. A significant and ongoing focus will be leading the Company’s Academy program, including recruiting, onboarding, and managing an intensive training cohort designed to develop early-career talent for the organization.

Requirements

5+ years in HR, People Operations, Talent Development, or Training
Experience building or running structured training, internship, or academy-style programs
Strong recruiting, candidate evaluation, and organizational skills
Ability to balance strategic planning with hands-on execution
High emotional intelligence and strong communication skills
Experience in fast-paced, growth-stage environments
Familiarity with BambooHR or similar HR systems preferred

Nice To Haves

Understanding of TikTok Shop and social commerce trends
Proficiency in Google Workspace, Lark, and Slack

Responsibilities

Operate and manage, and continuously help improve the 3-month academy-style training program designed by leadership
Recruit, select, and onboard a small cohort for each cycle
Roll out structured training curricula covering strategy, social commerce, affiliate marketing, and client delivery
Track performance with performance evaluations and manage transition of top performers into full-time roles
Create a repeatable and scalable model for multiple academy cycles per year
Partner with leadership to align academy outcomes with company hiring needs
Lead recruiting coordination, candidate screening, and onboarding across both companies
Maintain accurate and confidential employee records (BambooHR)
Develop, document, and enforce internal HR policies and procedures
Administer benefits and respond to HR-related inquiries
Support full employee lifecycle processes, including onboarding, offboarding, and updates
Provide calendar management, scheduling, and executive support for the CEO
Draft, proofread, and distribute internal and external communications
Track reminders, follow-ups, and action items for leadership
Ensure smooth information flow across teams and departments
Coordinate office operations including supplies, snacks, and recurring orders
Plan and execute internal team events, offsites, and celebrations
Manage logistics for career fairs, external events, and staff travel