People Operations Manager

Assort Health • San Francisco, CA

1d

About The Position

Our mission is to make exceptional healthcare accessible anytime, anywhere, for anyone. At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs. Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need. Since launching in 2023, Assort has managed over 115M+ patient interactions , slashing average hold times from 11 minutes to 1 minute . Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy . Patient satisfaction averages 4.5/5 over 52K reviews , and we’ve achieved 20× revenue growth in 2025 . We’re scaling rapidly and expanding adoption across the entire healthcare industry. About the Role We are looking for our first People Operations Manager to build and scale the HR function from the ground up. This is a high-impact, hands-on role where you will partner closely with leadership to shape our people strategy, culture, and employee experience. You’ll own the full employee lifecycle—from hiring and onboarding to engagement, performance, and compliance—while setting up the foundations that will support our next phase of growth.

Requirements

• Strong ownership mindset—you’re comfortable building from scratch
• Excellent interpersonal and communication skills
• Organized and detail-oriented with the ability to multitask
• Familiarity with HR tools (Ashby, Rippling)
• Basic understanding of employment laws and HR best practices
• Familiarity with AI tooling and automation processes

Responsibilities

• People Operations & Processes Set up and manage HR systems, policies, and documentation
• Maintain employee records and ensure data accuracy
• Design for scale: identify bottlenecks, eliminate manual work, and improve process resiliency so that processes stay reliable as volume grows
• Monitor data integrity and implement proactive audits to detect and correct errors in our systems and processes
• Performance & Development Support performance review cycles and goal-setting processes
• Partner with managers on feedback, development, and retention
• Onboarding & Employee Experience Design and run onboarding programs for new hires
• Act as the go-to person for employee queries and support
• Compliance & Administration Ensure compliance with local labor laws and company policies
• Manage payroll inputs, benefits administration, and vendor coordination
• Reinforce consistent application of HR policies and procedures by providing process guidance and escalating issues appropriately

Benefits

• Competitive Compensation – Including salary and employee stock options so you share in our success.
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 401(k) – Build your retirement savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed