Operations & Payments Analyst

THREAD BANK•Nashville, TN

5d•Onsite

About The Position

The Operations & Payments Analyst (Development Track) will participate in a structured training program to learn core processes across Operations and Payments, serve as a trained backup for key functions, and contribute to process improvements through continuous learning and constructive analysis. Over the first 3–6 months, the incumbent will progress through a systematic onboarding curriculum while gradually assuming responsibility for operational tasks. This role is designed for early-career banking professionals who seek to develop expertise in payments operations, core banking processes, and financial technology environments while building a foundation for long-term career advancement.

Requirements

Bachelor’s degree in Business, Finance, Economics, Information Systems, or related field.
0–2 years of professional experience in banking, fintech, operations, or analytics (including internships, co-ops, or part-time roles).
High attention to detail and accuracy in a regulated environment.
Proficiency with Excel or Google Sheets, including basic formulas and pivot table functionality.
Strong analytical and problem-solving skills with comfort working with quantitative data.
Ability to learn quickly and connect insights across multiple functional areas.
Strong written and verbal communication skills with the ability to ask clear questions and synthesize complex information.
Demonstrated ability to work effectively in a team-oriented environment with multiple stakeholders.

Nice To Haves

Prior exposure to banking through family, internships, or professional experience.
Familiarity with payments systems, financial technology platforms, or fintech tools.
Experience with data analysis tools, advanced Excel functions (VLOOKUP, XLOOKUP), or business intelligence platforms.
Knowledge of banking operations, ACH processing, wire transfers, or payment product ecosystems.
Experience in a regulated industry environment.

Responsibilities

Complete a structured training program covering deposit operations (account onboarding, maintenance, exceptions, and reconciliations), payments operations (ACH, wires, card programs, faster payments, and returns/exceptions), and key risk and compliance touchpoints within Operations and Payments.
Shadow team members across Operations and Payments teams to understand daily processes, end-of-day controls, escalation paths, and key dependencies.
Document learned processes in clear process notes and Standard Operating Procedure (SOP) updates to maintain accurate and accessible operational knowledge.
Execute day-to-day operational tasks under supervision, including reviewing and processing payment files (ACH, wires, and card transactions), assisting with reconciliations and exception handling, and supporting account maintenance and operational reporting.
Provide backup coverage for critical functions when primary owners are out of office, once trained and certified on specific tasks.
Monitor queues, dashboards, and alerts, escalating issues according to established procedures.
Identify opportunities to reduce manual touchpoints, improve accuracy and turnaround time, and clarify documentation and handoffs.
Draft proposals for process improvements and collaborate with the Directors of Operations and Payments to prioritize and implement changes.
Participate in projects related to new fintech and bank partner integrations, new payment products or features, and system enhancements or automation initiatives.
Assist with recurring operational and payment-related reports including volume metrics, exceptions, and Service Level Agreement (SLA) tracking.
Produce ad hoc reports and analyses for leadership using Excel, Google Sheets, and basic analytics tools as applicable.
Maintain updated documentation for operational procedures and training materials, ensuring clarity and accessibility for future staff.
Work collaboratively with Operations, Payments, Compliance, Technology, Product, and customer-facing teams.
Communicate clearly, proactively, and professionally, particularly when addressing issues that affect customers, partners, or regulators.