Operations Partner & People Lead (Sr. Administrative Assistant & Team Manager)
About The Position
At Roche/Genentech, our Product Development Strategy & Delivery (PSD) organization partners across the business to enable the delivery of transformative medicines for patients. We are a global, collaborative community that values operational excellence, innovation, and impact. We are seeking an Operations Partner & People Lead (Sr. Administrative Business Partner & Team Manager) to manage our Boston-based team of Operations Partners (Administrative Business Partners) and to provide administrative support to our local senior leadership. This is an on-site, hands-on leadership role combining direct people management (30%) with active involvement in complex administrative and business support work (70%). Beyond driving team performance and coaching, you will maintain personal ownership of high-priority administrative and business support work for senior stakeholders. Success in this role requires strong judgment and the ability to balance leadership responsibilities with hands-on delivery in a fast-paced, global environment. This role is based in Boston (Allston), MA at our new Roche Genentech Innovation Center Boston.
Requirements
- A Bachelor’s degree from an accredited institution or 10+ years of professional experience
- 4+ years experience in executive support, administrative operations, or business support within a complex organization
- Handle highly sensitive and confidential information with professionalism and discretion
- Direct people-management experience, including coaching, performance management, feedback, and development planning
- Demonstrated experience leading a team while providing hands-on, high-level administrative and business support
- Experience supporting senior leaders in a fast-paced, matrixed, and high-discretion environment; know how to use strong judgment, prioritization, and decision-making skills
- Experience managing complex calendars, meetings, travel, events, and competing stakeholder demands, and are proficient with enterprise collaboration, communication, and productivity tools
- Strong interpersonal, verbal, written, and influencing skills, and have built and cultivated important relationships both inside an organization and externally
- Comfortable occasionally supporting business needs outside of standard business hours across global time zones
Nice To Haves
- Experience working in biotech, pharma, healthcare, or another highly regulated industry
- Experience working in a large, global organization and are comfortable occasionally supporting business needs outside of standard business hours across time zones
- Experience with onboarding, vendor coordination and event execution
- Experience using new digital and AI-enabled tools and technologies
Responsibilities
- Manage, coach, and develop a team of administrative business partners (Operations Partners)
- Foster a high-performing, accountable, and collaborative team environment
- Manage performance, feedback, and development, and set clear priorities, expectations, and ways of working
- Monitor service quality, team capability, and recurring pain points and address any potential gaps
- Align team practices with PSD global HQ standards
- Collaborate closely with Operations Leadership on team priorities and complex or sensitive situations requiring alignment or escalation
- Drive consistency in how business support is delivered locally, in alignment with global practices to improve workflows, coordination, and overall team effectiveness
- Deliver high-quality executive and administrative support to senior leaders, ensuring accurate, timely, and professional delivery of administrative and business support outputs
- Oversee complex calendar management, meeting coordination, travel planning, expense processing, and cross-timezone logistics
- Support a broad range of administrative and business support activities aligned to our service offerings, including leadership meetings, forums, offsites and other high-visibility business activities and events
- Prioritize effectively, step in directly to support business needs, and balance responsiveness with sustainable workload expectations
- Develop a strong partnership across various stakeholders
- Build trusted working relationships with senior stakeholders and cross-functional partners, including People & Culture, Finance, Procurement, IT, Facilities, Legal/Compliance, and Communication
- Leverage Roche/Genentech systems and apply AI-enabled tools to improve team efficiency and productivity
Benefits
- A discretionary annual bonus may be available based on individual and Company performance.
- Benefits detailed at the link provided below.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
