Operations Partner & People Lead (Sr. Administrative Assistant & Team Manager)

Genentech • Boston, MA

3d • Onsite

About The Position

At Roche/Genentech, our Product Development Strategy & Delivery (PSD) organization partners across the business to enable the delivery of transformative medicines for patients. We are a global, collaborative community that values operational excellence, innovation, and impact. We are seeking an Operations Partner & People Lead (Sr. Administrative Business Partner & Team Manager) to manage our Boston-based team of Operations Partners (Administrative Business Partners) and to provide administrative support to our local senior leadership. This is an on-site, hands-on leadership role combining direct people management (30%) with active involvement in complex administrative and business support work (70%). Beyond driving team performance and coaching, you will maintain personal ownership of high-priority administrative and business support work for senior stakeholders. Success in this role requires strong judgment and the ability to balance leadership responsibilities with hands-on delivery in a fast-paced, global environment. This role is based in Boston (Allston), MA at our new Roche Genentech Innovation Center Boston.

Requirements

• A Bachelor’s degree from an accredited institution or 10+ years of professional experience
• 4+ years experience in executive support, administrative operations, or business support within a complex organization
• Handle highly sensitive and confidential information with professionalism and discretion
• Direct people-management experience, including coaching, performance management, feedback, and development planning
• Demonstrated experience leading a team while providing hands-on, high-level administrative and business support
• Experience supporting senior leaders in a fast-paced, matrixed, and high-discretion environment; know how to use strong judgment, prioritization, and decision-making skills
• Experience managing complex calendars, meetings, travel, events, and competing stakeholder demands, and are proficient with enterprise collaboration, communication, and productivity tools
• Strong interpersonal, verbal, written, and influencing skills, and have built and cultivated important relationships both inside an organization and externally
• Comfortable occasionally supporting business needs outside of standard business hours across global time zones

Nice To Haves

• Experience working in biotech, pharma, healthcare, or another highly regulated industry
• Experience working in a large, global organization and are comfortable occasionally supporting business needs outside of standard business hours across time zones
• Experience with onboarding, vendor coordination and event execution
• Experience using new digital and AI-enabled tools and technologies

Responsibilities

• Manage, coach, and develop a team of administrative business partners (Operations Partners)
• Foster a high-performing, accountable, and collaborative team environment
• Manage performance, feedback, and development, and set clear priorities, expectations, and ways of working
• Monitor service quality, team capability, and recurring pain points and address any potential gaps
• Align team practices with PSD global HQ standards
• Collaborate closely with Operations Leadership on team priorities and complex or sensitive situations requiring alignment or escalation
• Drive consistency in how business support is delivered locally, in alignment with global practices to improve workflows, coordination, and overall team effectiveness
• Deliver high-quality executive and administrative support to senior leaders, ensuring accurate, timely, and professional delivery of administrative and business support outputs
• Oversee complex calendar management, meeting coordination, travel planning, expense processing, and cross-timezone logistics
• Support a broad range of administrative and business support activities aligned to our service offerings, including leadership meetings, forums, offsites and other high-visibility business activities and events
• Prioritize effectively, step in directly to support business needs, and balance responsiveness with sustainable workload expectations
• Develop a strong partnership across various stakeholders
• Build trusted working relationships with senior stakeholders and cross-functional partners, including People & Culture, Finance, Procurement, IT, Facilities, Legal/Compliance, and Communication
• Leverage Roche/Genentech systems and apply AI-enabled tools to improve team efficiency and productivity

Benefits

• Discretionary annual bonus may be available based on individual and Company performance.
• Benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level