Operations Officer V (NCS) - Baltimore Police Department

Baltimore City•Baltimore, MD

3d•$98,359 - $157,302

About The Position

The Operations Officer V oversees the Baltimore Police Department’s Administrative Duties & Professional Backgrounds Section. The Section monitors sworn personnel’s ability to perform their duties and supports members on medical or limited-duty status, including tracking and assisting with returns to full duty when possible. It coordinates assignments that meet Department operational needs while allowing appropriate recovery time, and oversees fitness-for-duty evaluations and the Medical Leave Abuse Control Program (MLAC). The Section also conducts background investigations for applicants seeking civilian or professional positions within BPD, applicants to participating local agencies and programs, and applicants to external contracted agencies partnering with BPD. The Operations Officer directs the Section’s work, supervises personnel, maintains records, evaluates performance and caseloads, and coordinates with Department units, City agencies, medical providers, and external partners.

Requirements

Bachelor’s degree from an accredited college or university in human resources management, public administration, business administration, management, or a closely related field, and seven years of progressively responsible professional administrative or management experience, including human resources administration; or an equivalent combination of education and experience.
Relevant experience may include personnel management, medical or limited-duty case management, employee relations, occupational health and safety, or background investigations. Experience must include responsibility for supervising personnel, managing programs, or directing administrative operations.
Valid Maryland Class C Noncommercial driver’s license or equivalent, and eligibility to obtain a Baltimore City driver’s permit. Provisional driver’s licenses are not acceptable.
Must upload a copy of a valid driver’s license with the application at the time of applying.
Knowledge of public and business administration principles and practices, including planning, organizing, staffing, directing, and controlling.
Knowledge of methods and procedures for collecting, organizing, interpreting, and presenting information.
Knowledge of basic accounting, budgeting, fiscal controls, and statistics.
Knowledge of management practices and methods.
Knowledge of OSHA standards and requirements applicable to workplace health and safety.
Ability to apply administrative analysis concepts and techniques to specific projects; identify problems, evaluate alternatives, and recommend solutions.
Ability to interpret and apply laws, rules, regulations, standards, and procedures.
Ability to prepare and present clear, concise reports and recommendations; research and write complex narrative and statistical reports.
Ability to compile and analyze financial and operational data, charts, reports, and statistical and budgetary statements.
Ability to coordinate activities across organizational units and plan, organize, and direct the work of others.
Ability to speak and testify effectively before governmental and legal bodies and commissions, and communicate effectively with media and community and business groups.
Ability to establish and maintain effective working relationships with City officials and community and business groups.
Candidates under final consideration for appointment to a position of trust must authorize and successfully complete a criminal background check and/or fingerprint screening.
Selected candidates, including current City employees, must complete a mandatory one-year probation.

Responsibilities

Plan, organize, direct, and evaluate the operations of the Administrative Duties & Professional Backgrounds Section.
Supervise assigned personnel, establish work priorities, monitor performance, and ensure timely completion of assignments.
Oversee tracking and monitoring of sworn personnel on medical or limited-duty status and coordinate support for their return to full duty when possible.
Coordinate assignments for personnel with medical restrictions, consistent with documented work limitations and Department operational needs.
Oversee fitness-for-duty referrals, track recommendations and follow-up, and coordinate duty-status actions with appropriate personnel.
Administer the Medical Leave Abuse Control Program (MLAC), monitor participation, and coordinate reviews and follow-up.
Coordinate with command staff, Human Resources, medical providers, and other stakeholders regarding duty-status issues and personnel decisions.
Direct background investigations for applicants seeking civilian or professional positions within BPD and for applicants to participating local agencies and external contracted partners.
Review background investigation reports for completeness, accuracy, and consistency; identify unresolved issues and ensure follow-up.
Develop and implement procedures to improve case management, investigative quality, processing times, and accountability.
Maintain accurate personnel and investigative records and safeguard confidential medical, employment, and background information.
Analyze caseloads, staffing needs, duty-status trends, and program performance; prepare reports and recommendations for Department leadership.
Serve as the Section’s liaison with internal units, participating agencies, and external partners to resolve issues and coordinate services.