OPERATIONS & MGMT CONSULTANT I - SES (WT: MV SUPERVISOR) - 76002328

State of Florida•Palmetto, FL

3d•Onsite

About The Position

This position is responsible to administer all program activities associated with Dealer Licensing, Rebuilt and other vehicle inspections including RVs and Mobile Homes, consumer complaint investigations, compliance enforcement and other related duties as assigned. The position is also responsible for supervising and for reviewing the supervisory activities of subordinate supervisors; training and development of subordinates; directing the collection of data, ensuring timely reporting of program data and updating program procedures; directing complaint investigations and processing within the region; overseeing the timely processing of dealer license issuance, titles and registrations; coordinating all promotional activities necessary for implementation of the assigned programs, dealer licensing at the regional level, and related work or special projects as assigned.

Requirements

Skill in operating personal computers, including Microsoft Word and Excel
Skill in management/supervisory practice
Skill in applying rules, regulations, policies and procedures similar to programs administered by DHSMV
Ability to supervise, lead, delegate and motivate activities of subordinate staff relating to the administration of bureau programs in order to meet bureau goals and objectives
Knowledge of the automotive industry
Skill in planning, organizing and coordinating work assignments
Skill in communicating with customers effectively and efficiently in a tactful and courteous manner
Skill in performing or overseeing investigations
Skill in investigative or consumer complaint resolution
Skill in investigative report writing
Skill in preparing and coordinating statistical information and activity reports
Skill in training/presentations
Must have and maintain a valid driver’s license in good standing (no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment).
No more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.

Nice To Haves

Two or more years of experience using Microsoft Office programs Word and Excel.
Experience conferring with officials, technical or professional specialists to obtain information or clarify facts in order to make recommendations based on your findings.
Two or more years of experience researching and applying rules, regulations, policies, and procedures administered by a governmental agency or private entity.
Two or more years of experience in the collection of data, ensuring timely reporting of data, and/or updating procedures.
Two or more years of experience in the supervision of subordinates.
Two or more years of experience planning, coordinating or organizing work assignments.

Responsibilities

Administer all program activities associated with Dealer Licensing, Rebuilt and other vehicle inspections including RVs and Mobile Homes, consumer complaint investigations, compliance enforcement and other related duties as assigned.
Supervise and review the supervisory activities of subordinate supervisors.
Provide training and development of subordinates.
Direct the collection of data, ensuring timely reporting of program data and updating program procedures.
Direct complaint investigations and processing within the region.
Oversee the timely processing of dealer license issuance, titles and registrations.
Coordinate all promotional activities necessary for implementation of the assigned programs, dealer licensing at the regional level, and related work or special projects as assigned.