VIE - Operations & Marketing Coordinator - Hermès Perfume and Beauty - Miami (M/W)

Hermès•Miami, FL

3d•Hybrid

About The Position

This VIE position supports both the Marketing & Operations departments within the Americas teams. The role involves close collaboration with the Demand Planner throughout the product launch cycle, from forecast preparation to post-launch follow-up. The Operations & Marketing Coordinator is crucial for the successful execution of marketing initiatives, supporting physical channels through store openings, visual merchandising, brand visibility, and assortment management. This role acts as a business coordinator, driving cross-functional projects between Operations and Marketing teams regionally and globally, with a scope covering Local Market and Travel Retail in the USA, Latin America, and the Caribbean.

Requirements

Be aged between 18 and 28
Be French or citizen of the European Economic Area (EEA)
Experience in demand planning or a related planning role, ideally with a consumer or luxury goods brand, a distributor, or a retailer
Master’s degree in Supply Chain, Business, Management or equivalent
Advanced Excel skills required (data handling, pivot tables)
Power BI knowledge required
Ability to adapt communication to different stakeholders: HQ, regional teams, and management
Strong interpersonal, partnership and collaboration skills
Rigorous, detail-oriented and proactive
Expertise in Project Management including excellent multi-tasking, prioritization, and organizational skills
Experience working in a fast-paced environment with constant changes
Curious about products, client behaviors, competitive landscapes
Fluency in English and French required

Nice To Haves

Spanish is a plus

Responsibilities

Support the end-to-end forecasting process for new product launches across four annual cycles (2 Fragrances and 2 Beauty).
Build client forecasting files integrating analytical features based on historical benchmarking.
Consolidate, review, and analyze client outputs.
Partner with Area Managers to understand underlying assumptions and strengthen forecast reliability.
Support the preparation of regional forecast presentations to top management and participate in alignment and challenge sessions with HQ and global teams.
Integrate validated forecasts into tracking tools and manage ongoing updates (launch delays, cancellations, volume revisions).
Own the day-to-day coordination and monitoring of new product launches across the region and act as a key interface between regional teams (Sales, Sales Administration, Marketing) and HQ.
Act as the primary point of contact between regional teams and HQ for all novelties forecasting and adjustment topics.
Coordinate with HQ Demand Planners to ensure continuous alignment of forecasts.
Manage all forecast updates through request submission to HQ, including additional demand requests, client releases, and reallocation of quantities across clients or markets.
Liaise with HQ Market Coordinators to anticipate product risks, alerts, and supply constraints.
Monitor post-launch performance versus forecast and proactively engage stakeholders in case of deviations.
Lead continuous improvement initiatives, including migration of tracking tools into Power BI and optimization of Beauty PLV tracking processes.
Own punctual forecasts end-to-end, and support the POSM catalog forecast by structuring the calendar, building forecasting files, coordinating with stakeholders, analyzing outputs, and submitting to HQ.
In partnership with the Demand Planning Manager and Sales Administrators, prepare and present the monthly operations meeting to the regional team, sharing monthly minutes and following up on action items.
Contribute to building and maintaining reporting and support tools for the team.
Provide ad hoc support to the Finance & Operations team.
Lead Travel Retail Americas visual rotations, including building the Visual Rotation Calendar, proposing montages, forecasting visual proofs, sending proofs to providers and clients, ensuring quality, coordinating visuals orders, approvals, production, shipment, and installation, and managing the Visuals Budget.
Manage Visual Merchandising execution, including creation and update of planograms for Personalized Doors, working with the IWD program, collaborating on assortments with Marketing and Commercial teams, and overseeing office visual rotations.
Develop and manage Trade Plans for selected countries in Central America and Latin America, leading store activation projects, and managing Animations Budget.
Place and manage all purchase orders related to assigned visual rotations and trade marketing activations, as well as Color proofs and VM kits.
Work closely with the Marketing team in the preparation of regional reports: Launches, Monthly reports, Quarterly reports.
Support the Marketing team in the organization and visibility of any seminars organized in the region.