Operations Manager

PUCKETT EMERGENCY MEDICAL SERVICES LLC•Rome, GA

1d•Hybrid

About The Position

The Operations Manager is responsible for planning, organizing, directing, and controlling significant operation, and maintenance functions of a designated operations unit/production center for Medshore Ambulance Service. The Operations Manager has formal authority (decision-making) over all affairs that affect the designated operations unit/production center, System Status Management of the designated operations unit/production center, and staff authority (advise, assist, or offer service) to other positions within the organization. Performs a wide range of difficult to complex administrative activities related to operations and discretionary activities that serve to support effective company operations. The Operations Manager assists the General Manager and Senior Management in formulating objectives, policies, and strategies. He/she announces guidelines for authorized company plans, programs, and procedures to ensure the effective management of the personnel, activities, and programs and to work toward the attainment of current and future company objectives. Responsible for recommendations in budget preparations as it pertains to the designated operations unit/production center. Responsible for statistical information control and distribution as it pertains to system status management. The Operations Manager will serve on the utilization committee as outlined in policy #828. He / She must be familiar with local, state, federal laws and regulations applicable to the operations of ambulance and wheelchair services. He / She maintains contacts with local and state agencies so as to foster cooperation and good public relations. He / She is responsible for the efficient operations of the designated operations unit/production center and is to ensure the highest possible quality of care, and safety of the patients being treated and transported by the crews' providing services. The goal of the Operations Manager is to produce high - quality unit hours at a reasonable cost per unit hour, and to fulfill as closely as possible the coverage requirements of senior management. A “high quality unit hour” may be summarized as a clinically - competent, neat - appearing, well-motivated crew conducting themselves at all times in a safe, friendly, caring, and professional manner, while working with high quality, reliable, clean, and well-maintained equipment under the direction of the control center for one hour. The Operations Manager participates in and/or undertakes any special projects as required by the General Manager and/or Senior Management.

Requirements

Knowledge of clinical skills in basic and advanced life support.
Ability to exercise authority with logic and consistency.
Ability to objectively and accurately evaluate performance of subordinates.
Knowledge of matters of employee health, safety, and mindful of loss control.
Knowledge of local, regional, and state laws, rules, and regulations pertaining to EMS, ambulance and wheelchair operations.
Ability to delegate effectively.
Ability to communicate effectively.
Ability to administer discipline and counsel employees effectively to achieve a desired result.
Ability to remain calm under pressure.
Ability to make quick lifesaving decisions.
Ability to gain respect from others rather than demanding it.
Ability to minimize stress by identifying problems before they occur and effectively dealing with stressful situations that do occur.
Intermediate knowledge of business, management, and fiscal skills. Demonstrates ability to implement these skills.
Basic computer literacy required.
Approves of all changes in status for operations personnel including but not limited to: job status, shift, schedule changes and promotions.
Must be trainable with typical college format; able to study and learn independently.
Able to learn from on-the-job experiences and draw inferences from diverse sources.
Able to interpret instructions and understand implications using a broad background of knowledge and experience.
Able to draw inferences and set up effective solutions when unexpected problems arise on the job.
Able to plan and coordinate logistics in an efficient and cost-effective manner.
Able to communicate opinions, observations, and conclusions such that they are understood.
Ability to influence groups to both accomplish tasks and fulfill the needs of their members.
Knows the key concepts and variables that define the ambulance industry (e.g., critical issues, economic vulnerabilities, measurements, information sources).
Knows the strategy, structure, financial position, and systems of Medshore Ambulance Service.
Intellectual versatility...Recognizing, exploring, and using a broad range of ideas and practices. Thinking logically and creatively without undue influence from personal biases.
Relationship versatility...Adjusting behavior in order to establish relationships across a broad range of people and groups.
Records and data management skill...Writes good reports and records data in an efficient and easily retrievable form.
Able to serve as an effective role model for subordinates.
Negotiation skill...Securing win-win agreements while successfully representing a special interest in a decision situation.
Objectives preparation skill...Preparing clear statements which describe desired outputs.
AS degree or equivalent experience (5 years senior management experience) and/or any equivalent combination of education and experience that provides the required knowledge, skills and abilities.
Strong background in Operational aspects of Ambulance/Wheelchair and Emergency Medical Services
Must be available for recall 24 hours a day for emergency situations. Must be at a designated phone number or able to be contacted by cell phone (provided by Medshore Ambulance Service). If you plan to be unreachable for 24 hours, must notify the Chief Executive Officer.
Must be flexible in work schedule to meet the demands of the company.
Must attend scheduled and called meetings.
Must have strong computer skills.

Nice To Haves

National Registered preferred.
Current Advanced Cardiac Life Support certification (ACLS)-(If Applicable).
Current Pediatric Advanced Life Support certification (PALS)- (If Applicable).

Responsibilities

Confers frequently with the Senior Management, Operations Supervisors, Assistant Supervisors and other management to discuss the activities of the company.
Plans medium and long-range goals and objectives for field operations.
Responsible for selection and placement of operations personnel at the level of Supervisor. Consulted in all questionable placements in the designated operations unit/production center.
Responsible for maintaining good relations with the public and allied agencies as they relate to the field operations divisions.
Assists in contract negotiations and governmental relations affecting the individual operating unit.
Ensures that assigned personnel are fully informed of company policies, local procedures and other information pertinent to their jobs.
Reviews and acts upon, as necessary, all incident, deviation/exception, and other reports within the company.
Keeps current on events affecting Medshore Ambulance Service: accidents, injuries, breaches of policy, interagency relations, morale, newsworthy events, and superior/poor performance by field personnel.
Responsible for reviewing performance evaluations of the Operations Supervisors and Assistant Operations Supervisors within the designated operations unit/production center and providing input into the appraisal process.
Assists the Operations Supervisors and Assistant Operations Supervisors in administering discipline and counseling to achieve a desired result. May carry out discipline up to and including Class III disciplinary actions.
Responsible for a working knowledge of all equipment within the company.
Responsible for adequate staffing of the designated operations unit/production center.
Responsible for ensuring maintenance compliance of company vehicles and facilities as directed by the Maintenance Manager.
Attends needed continuing education programs
May act as a liaison for the General Manager and President by attending meetings with allied agencies.
Maintains close working relationships with representatives of other departments in the company.
Confers frequently with Senior Management to discuss the activities of the company.
Assigns operations personnel according to their level of achievement and their classification based on their knowledge of EMS and medical transportation.
Recommends policy to Management.
Other reasonable duties relating to this position as determined by the General Manager and/or Senior Management.
The incumbent is expected to protect the privacy of all patient information in accordance with the Company’s privacy policies, procedures, practices, as required by federal and South Carolina law, and in accordance with general principles of professionalism as a health care provider. Failure to comply with the Company’s policies and procedures on patient privacy may result in disciplinary action up to and including termination of employment or association with Medshore Ambulance Service.
The incumbent may access protected health information and other patient information only to the extent that is necessary to complete assigned job duties. The incumbent may only share such information with those who have a need-to-know specific patient information you have in your possession to complete their job responsibilities related to treatment, payment or other company operations.
The incumbent is encouraged and expected to report, without the threat of retaliation, any concerns regarding the Company’s policies and procedures on patient privacy and any observed practices in violation of that policy to the Chief Compliance & Professional Standards Officer
The incumbent is expected to actively participate in Company privacy training and is required to communicate privacy policy information to coworkers, students, patients and others in accordance with Company policy.
Participates in implementation and evaluation of Loss Control Program.