Operations Manager (Marketing / Creative Agency)

Team Builder Recruiting•Ephrata, PA

5d•Onsite

About The Position

Our small agency needs a conductor, someone who makes sure the business runs smoothly every day—by organizing people, improving processes, driving consistent results, and helping to build our book of business. Fireside Design Group is a creative marketing and design company specializing in branding, web, and print design. Since 2009, we've combined a collaborative, team-driven approach with a relaxed, family-oriented culture to deliver high-quality work that helps clients stand out.

Requirements

3-5+ years of operations or project management experience (creative agency, marketing, or professional services preferred)
2-4 years of leadership experience
Experience with budgeting, forecasting, and operational cost management required
Experienced with project management tools (Monday.com, Asana, Trello, ClickUp), CRM systems, and basic financial reporting

Nice To Haves

Organized: Manages multiple priorities, keeps projects moving, and maintains structure across workflows and teams.
Communicative: Works well with owners, team members, and clients, demonstrating a collaborative, clear communication style.
Driven: Takes initiative, follows through, and stays focused on improving operations and supporting company growth.
Adaptable: Thrive in a small team environment that requires flexibility, ownership, and problem-solving.

Responsibilities

Oversee daily operations, improving workflows and keeping projects on track, on time, and profitable.
Coordinate with owners and project managers to support project management, balance workloads, align resources, and resolve bottlenecks.
Monitor project status and performance metrics, reporting on capacity, progress, and overall operations.
Develop & improve processes, SOPs, and internal systems to support efficiency and growth.
Train & support the team on workflows, tools, and process improvements.
Support client experience and relationships by ensuring smooth communication and project handoffs.
Work with ownership on budgeting, invoicing, payroll coordination, and overall administrative operations.