Home Care: Operations Manager- Amelia Island FL, and Saint Simons Island GA

Senior Living Communities Careers • Fernandina Beach, FL

1d • Onsite

About The Position

This position is responsible for the management of services to support Agency operations in the areas of payroll and billing processes, customer support, personnel file maintenance, medical records and data entry. This position is responsible for marketing and business growth. This position transmits information to staff and office personnel to facilitate daily office activities and ensure that sensitive company information is appropriately handled. This position is often the first contact the company has with the public and must maintain confidentiality of business, patient and employee matters. Note: Depending on the size of the Agency location, the manager's responsibilities will differ.

Requirements

• One (1) year data entry, computer-related experience, or clerical and systems experience, preferably in a healthcare environment.
• Ability to work in a fast-paced environment and to prioritize, organize and manage multiple priorities.
• Proficient in Microsoft Office suite and the ability to quickly master new software applications.
• Strong customer orientation to older adults.

Nice To Haves

• College Degree Preferred

Responsibilities

• Manage payroll processes, including collecting and monitoring payroll sheets, ensuring visits match payroll, reviewing documents for accuracy, ensuring timely and accurate paychecks, maintaining PTO time, assuring management approval for payroll sheets, generating productivity and retention reports, investigating payroll errors, and processing corrections.
• Manage billing processes, including performing pre-billing audits, processing corrections, providing data for cash collection, maintaining logs for claims processing and ADR tracking, reviewing and monitoring accounts receivable, and processing reports.
• Maintain personnel files according to regulations and company standards, ensuring confidentiality, tracking employee documents for accuracy and completeness, notifying staff of expiring documents, filing documents, tracking attendance at in-services, distributing and collecting HR documentation, maintaining employee lists, issuing and tracking supplies and equipment, monitoring contracted individual/organization files, and verifying clinician licensure and sanction status.
• Manage medical supplies, including inventory, tracking, distribution, auditing for usage, billing, and physician orders. Control supplies issued per physician orders, monitor supplies billed to patients, reconcile invoices, monitor back-ordered supplies, and process 'car stock' orders.
• Handle customer support by answering phone lines, providing clerical support, processing incoming and outgoing mail and faxes, performing general clerical duties, typing correspondence, and managing office supply inventory.
• Maintain active client medical records, file clinical and other incoming documentation, maintain a control procedure for active and inactive files, retrieve records upon request, break down records upon discharge, assemble admission, re-certification, and discharge packets, log and track physician's orders, maintain confidentiality of medical records, manage forms inventory, audit medical records for compliance, assist with data extraction for Performance Improvement, copy and mail records, monitor and release confidential patient information, and maintain records of medical record storage and retrieval.
• Manage scheduling of patient visits according to physician orders, validate caregiver visits against schedules, alert manager of deviations, monitor productivity, adjust schedules, track authorizations and physician orders, maintain employee absenteeism logs, monitor employee hours worked to control overtime, and perform data entry of visits and supplies into the billing system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed