Operations Manager (Non-Complex)

Walmart•Omaha, NE

9h•Onsite

About The Position

The Operations Manager (Non-Complex) role at Walmart focuses on leading and developing store associates to ensure compliance with company policies, drive financial performance, and deliver exceptional customer service. This position involves community outreach, operational reviews, and fostering a positive and inclusive work environment. The role requires a strong understanding of business goals, financial statements, and customer needs, with an emphasis on continuous improvement and ethical conduct.

Requirements

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year of supervisory experience.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Initiates, directs, and participates in community outreach programs.
Ensures compliance with company policies and procedures by holding associates accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance, overseeing safety and operational reviews, and developing action plans.
Provides supervision and development opportunities for associates by hiring, training, mentoring, listening, assigning duties, evaluating performance, providing recognition, setting clear expectations, and promoting a belonging mindset.
Models and demonstrates exceptional customer service standards by following the One Best Way service model, managing customer service initiatives, resolving customer issues, and providing process improvement leadership.
Assists the store manager in driving financial performance by ensuring sales and profit goals are achieved, reviewing P&L statements, controlling expenses, developing action plans for financial deficiencies, and participating in budget forecasting.
Coordinates and oversees job-related activities by developing stakeholder relationships, supporting plans and initiatives, identifying and communicating goals, building accountability, measuring progress, and identifying improvement opportunities.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing action plans and utilizing the Open Door Policy.
Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling Walmart values.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first, considering how, where, and when customers shop, and applying EDLP and EDLC business models.
Makes decisions based on data insights and analysis, balancing short and long-term priorities, and considering all stakeholders when making plans.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)