CC Operations Manager

London Cross Cultural Learner Centre•London, ON

2d•CA$30 - CA$34•Onsite

About The Position

The London Cross Cultural Learner Centre ('CCLC') is a London, Ontario–based non-profit organization that provides settlement services for newcomers to Canada. We are currently seeking a full-time, permanent Operations Manager to join our Integration Services team. Reporting to the Senior Manager, Integration Services, the Operations Manager provides leadership and operational oversight for newcomer settlement and integration programs. The successful candidate will support high-quality service delivery through staff supervision, program oversight, performance monitoring, and operational coordination while ensuring compliance with organizational and funder requirements.

Requirements

Bachelor's degree in Social Work, Social Sciences, Humanities, Business Administration, Public Administration, or a related field.
Minimum three (3) years' experience working with newcomers, immigrants, refugees, or diverse communities.
Previous experience supervising staff, coordinating operations, managing projects, or providing team leadership.
Strong leadership, communication, organizational, and problem-solving skills.
Proficiency with Microsoft Office and other workplace technology.
A clear Vulnerable Persons Police Check is required as a condition of employment.

Nice To Haves

Knowledge of newcomer settlement and integration services considered an asset.

Responsibilities

Supervise, coach, and support staff across a variety of Integration Services programs.
Support recruitment, onboarding, performance management, and staff development activities.
Ensure effective program delivery and achievement of service targets and objectives.
Monitor program performance, operational effectiveness, and compliance with funder requirements.
Oversee scheduling, staffing resources, and service coverage.
Support budget monitoring, reporting, and resource planning.
Address operational, employee, and client service concerns and support timely resolution.
Coordinate volunteer involvement and support continuous improvement initiatives.
Act as a delegate for the Senior Manager, as required.