Operations Manager

GEODIS Career • Canton, MA

1d • Onsite

About The Position

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. This role leads daily operations for local and regional big and bulky home delivery networks, maintains a well-kept fleet of delivery trucks, schedules preventative maintenance, and works to reduce damage rates, missed delivery windows, and return product costs. The Operations Manager tracks key metrics like On-Time Delivery (OTD), cost-per-stop, and revenue per truck. They resolve high-escalation customer complaints regarding damaged property or late arrivals, ensure safe operation of the warehouse, and partner with engineering to implement and maintain proper layout of warehouse and product placement. This role monitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the distribution center. Additionally, the Operations Manager ensures adequate staffing, training, coaching and development for employees, reports employees' hours worked to Payroll on a weekly basis, and provides hands-on management of the distribution center including interviewing, hiring, and training supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture. Ensures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicable. Effectively manages the budget and P&L of the operation and addresses complaints and resolves problems. For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.

Requirements

• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

• Experience with warehouse management systems preferred.
• Experience with labor management systems and productivity initiatives preferred.
• Lean certifications preferred.

Responsibilities

• Lead daily operations for local and regional big and bulky home delivery networks.
• Maintain a well-kept fleet of delivery trucks and schedule preventative maintenance.
• Reduce damage rates, missed delivery windows, and return product costs.
• Track key metrics like On-Time Delivery (OTD), cost-per-stop, and revenue per truck.
• Resolve high-escalation customer complaints regarding damaged property or late arrivals.
• Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons.
• Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales.
• Partners with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests.
• Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, safety, and security.
• Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems.
• Leads an efficient and successful operations while successfully mitigating any barriers to success.
• Partners with engineering to implement and maintain proper layout of warehouse and product placement.
• Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the distribution center.
• Ensures adequate staffing, training, coaching and development for employees.
• Reports employees' hours worked to Payroll on a weekly basis.
• Provides hands on management of the distribution center including interviewing, hiring, and training Supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture.
• Ensures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicable.
• Effectively manages the budget and P&L of the operation.
• Addresses complaints and resolves problems.
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.

Benefits

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed