Operations Manager

adm-Indicia•New York, TN

8d•$70,000 - $85,000•Hybrid

About The Position

As an Operations Manager, you will drive operational excellence across client programs, developing strategies, improving ways of working, and using data and insights to deliver results. This role blends elements of performance management, process improvement, reporting, and strategic account support. You’ll analyze performance data, translate information into actionable insights, and provide accurate reporting that supports both client and business objectives. Working closely with clients, internal teams, and regional stakeholders, you will build strong relationships, proactively solve challenges, and keep projects and initiatives on track. You’ll take ownership of priorities, anticipate business needs, and help create efficient processes that enable teams to deliver results on time and in full.

Requirements

4+ years' of experience working with performance data, reporting packs, and executive-level summaries for a promotional product or procurement outsource agency, servicing CPG/retail client brand teams
Experience at Manager level, with strong leadership capability and ability to motivate cross-functional teams
Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)
Strong operational and process design mindset (ways of working, documentation, continuous improvement)
Strong commercial awareness and comfort managing budgets, metrics and delivery targets
Excellent client relationship, communication and presentation skills (including building client-facing decks)
Proactive, resourceful, and solutions-focused with the ability to anticipate issues and act early

Responsibilities

Delivery of Operational Excellence and Efficiencies to our client in the Americas
Operationalize contractual KPI’s: ensure ways of working are developed to capture required data, proactively creating solutions as required
Manage process documentation for operational policies and procedures
Accountable for monitoring performance metrics, proactively seeking opportunities to drive improvements, both internally and with the client
Prepare weekly and monthly client reporting packs to communicate project performance
Present executive summaries to senior leadership and client stakeholders with confidence
Identify and proactively drive synergies in ways of working across teams to create business efficiency
Identify and implement improvements in program planning templates to drive long term success for our client
Proactively troubleshoot operational/service delivery issues, escalating challenges before they become issues
Identify and communicate potential client efficiencies in terms of procurement patterns, buying cycles, product category focus, sustainability and alternative POS/Premium development in conjunction with the Account Director
Develop and maintain detailed project plans and objectives to track progress and support client and internal initiatives
Lead cross-functional team projects to completion, on time and in budget; effectively motivating all stakeholders to accomplish project goals.
Support new Client onboarding with teams and lead in managing new Client approval and compliance
Contribute to account planning and strategy decisions
Assist with general training for employees
Participate in generating client proposals and client reporting and deliverables (client business reviews, monthly reports, etc)
Ability to build client facing presentations
Lead operational improvements to support teams to meet goals and exceed client expectations; from day to day workflow processes to strategic business plans.
Proactively work to understand the client’s business, their industry, and key opportunities
Clearly define the required resources to support required deliverables.
Proactively engage cross functional teams to deliver required services.
Assist commercial finance in preparing budgets and refining reporting
Maintain an awareness of and exercise sound business judgment Financial Management
Overall, monitor campaigns to ensure deliverables are on target, on brand and are delivered on time and within budget
Monitor, manage and report on project metrics, including budget, delivery and contractual operational targets, ensuring achievement of client and internal objectives
Analyze management information, financial and sales reports to ensure achievement of objectives and budget
Participate in proactive innovation to develop and maintain business relationships, improve product knowledge and identify opportunities to drive adoption and sales
Develop market business plans by researching the customers and trends
Drive thought leadership and strategic deliverables for the future of the brands, identifying great innovative ideas in their infancy
Work in an independent fashion, solve problems and / or provide options for solutions to review with your line manager, communicate resolutions and challenges effectively
Multitask, independently manage priorities and lead well under pressure