ADESA Operations Manager

Carvana • Tulsa, OK

3d • Onsite

About The Position

The Operations Manager is the logistical leader for the Lot Operations and Transportation teams. The role develops a high-performing team focused on sale-day execution, organization of the lot, and efficient vehicle movement from check-in through check-out. It partners closely with the Inspection leader to align physical lot movements with digital workflows. Depending on site size, the role may also lead Facilities Maintenance and Reconditioning.

The manager oversees auction activities to support retention, profitability, customer experience, and safety. Responsibilities include managing people and business resources, following company systems and standards, improving processes, staffing and scheduling according to workload, and developing team members through training, coaching, and performance management. The role is based at the Tulsa site and is scheduled Monday through Friday, 9 a.m. to 5 p.m.

Requirements

• High school diploma or GED equivalent.
• At least 5 years of related industry experience, preferably with lean manufacturing principles.
• At least 1 year of leadership or supervisory experience.
• Ability to multitask while maintaining attention to detail.
• Ability to delegate tasks effectively.
• Confidentiality and integrity when handling sensitive information.
• Ability to manage deliverables and metrics against aggressive targets and timelines.
• Proficiency with computer systems and applications.
• Ability to maintain high volume and high-quality work in a fast-paced environment.
• Ability to communicate and interact professionally and courteously with others.
• Clear and concise written and oral communication skills.
• Ability to multitask and prioritize effectively.
• Ability to resolve complex issues with guidance from others.
• Ability to read, write, speak, and understand English.
• Ability to perform the position’s physical activities, which range from light to medium physical work, with reasonable accommodations as applicable.
• Ability to meet the visual acuity requirements, including color, depth perception, and field of vision.
• Hiring is contingent on passing a complete background check.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Act as the at-auction point person for lot operations and transportation management needs.
• Direct the scheduling of lane personnel and drivers, verify lane starts, and ensure vehicles flow efficiently and safely through auction lanes.
• Ensure incoming vehicles are registered, lot reports are verified, and inventory control is maintained for lot and operations equipment.
• Manage assets and business resources to minimize operational expenses while maximizing equipment and personnel utilization.
• Provide prompt, courteous, and efficient customer service, resolving complaints and issues.
• Depending on site size, maintain site standards and facilitate facilities repairs through work orders or site-level repair initiatives.
• Depending on site size, manage reconditioning in the body, mechanic, and detail shops to support car-day-ready vehicles.
• Lead auction activities to drive retention, profitability, customer experience, and safety.
• Monitor and ensure adherence to systems, policies, procedures, and performance standards.
• Participate in developing and executing strategic plans, goals, processes, and objectives aligned with company objectives.
• Identify and implement staffing and scheduling appropriate to workload and volume.
• Communicate expectations, performance measures, and goals clearly to team members.
• Collaborate with stakeholders to optimize processes.
• Oversee day-to-day team activities, identify strengths and weaknesses, and determine improvement opportunities and steps.
• Train, mentor, and hold direct reports accountable; support succession planning through coaching, leadership development, training, and performance management.
• Create a work environment that encourages positive communication, team cohesion, and adherence to Carvana’s Values.
• Work conscientiously to reduce the risk of injuries caused by spills or other preventable hazardous conditions.

Benefits

• 100% company-paid medical coverage for the employee, plus family discounts.
• Paid time off, including the employee’s birthday.
• 401(k) with company match.
• Pet benefits.
• Tuition reimbursement after 6 months.
• Competitive pay.
• Quality benefits.
• Holiday and paid time off.
• Education and equipment reimbursement programs.
• Career path opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED