ADESA Operations Manager

Carvana•Tulsa, OK

4d•Onsite

About The Position

The Operations Manager leads the Lot Operations and Transportation teams and serves as the at-auction point person for lot operations and transportation management. The role focuses on building a high-performing team, executing sale-day activities, keeping the lot organized, and ensuring vehicles move efficiently through their lifecycle from check-in to check-out. The manager partners closely with the Inspection leader to align physical lot moves with digital workflows. Responsibilities may also include Facilities Maintenance and Reconditioning, depending on site size. Facilities Maintenance includes maintaining site standards and facilitating repairs through work orders or site-level repair initiatives. Reconditioning includes supporting the Body, Mechanic, and Detail shops to prepare vehicles for sale day. The manager leads auction activities that support retention, profitability, customer experience, and safety; oversees assigned teams’ day-to-day work; and ensures compliance with systems, policies, procedures, and performance standards. The position includes people leadership, customer support, staffing and scheduling, operational planning, coaching, and collaboration with stakeholders to improve processes. This is a full-time salaried position with a Monday–Friday, 9 a.m.–5 p.m. schedule at the ADESA site at 16015 East Admiral Place, Tulsa, Oklahoma. The work involves both indoor and outdoor conditions and light-to-medium physical activity. Hiring is contingent on passing a background check, and the role is not eligible for visa sponsorship.

Requirements

High school diploma or GED equivalent.
At least 5 years of related industry experience, preferably with lean manufacturing principles.
At least 1 year of leadership or supervisory experience.
Ability to multitask while maintaining attention to detail.
Ability to delegate tasks effectively.
Ability to handle sensitive information with confidentiality and integrity.
Ability to manage deliverables and metrics against aggressive targets and timelines.
Proficiency with computer systems and applications.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to communicate and interact effectively and professionally with others.
Clear and concise written and oral communication skills.
Ability to prioritize and multitask effectively.
Ability to resolve complex issues with guidance from others.
Ability to read, write, speak, and understand English.
Ability to perform the position’s light-to-medium physical activities and work in the described environmental conditions, with reasonable accommodations as applicable.
Must pass a complete background check.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead Lot Operations and Transportation and serve as the at-auction point person for related operational needs.
Direct the scheduling of lane personnel and drivers, verify lane starts, and ensure vehicles move efficiently and safely through auction lanes.
Ensure incoming vehicles are registered, lot reports are verified, and lot and operations equipment inventory is controlled.
Manage assets and business resources to minimize operating expenses while maximizing equipment and personnel utilization.
Provide prompt, courteous, and efficient customer service and resolve complaints and issues.
Depending on site size, maintain site standards and coordinate facilities repairs through work orders or site-level repair initiatives.
Depending on site size, support reconditioning operations in the Body, Mechanic, and Detail shops to prepare vehicles for sale day.
Lead auction activities to support retention, profitability, customer experience, and safety, and ensure adherence to systems, policies, procedures, and performance standards.
Participate in developing and executing strategic plans, goals, processes, and objectives aligned with company goals.
Identify and implement staffing and scheduling based on workload and volume.
Communicate expectations, performance measures, and goals to team members, and collaborate with stakeholders to optimize processes.
Oversee day-to-day team activities, identify strengths and areas for improvement, and determine appropriate improvement steps.
Train, mentor, coach, and hold direct reports accountable; support leadership development, performance management, and succession planning.
Foster positive communication, team cohesion, and adherence to Carvana’s Values.
Work conscientiously to reduce the possibility of injuries from spills or other preventable hazardous conditions.