Operations Manager

Mitel•Colorado Springs, IL

19d

About The Position

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. Overview: The Operations Manager directs and oversees the installation, service, and ongoing support processes of the direct customer base while meeting or exceeding established regional and corporate financial and customer satisfaction goals. The Operations Manager is responsible for accomplishing this by leading a group of highly proficient and motivated technical and support personnel.

Requirements

Exceptional organizational skills
Strong written and verbal communications skills
Ability to develop and lead project teams
Advanced knowledge of telecommunications solutions to include VOIP telephony
Excellent PC skills
A positive attitude
A strong desire to become a member of a very successful team
College degree or four to eight years relevant experience and/or training required

Nice To Haves

Project management background is an asset
List any technical certifications

Responsibilities

Provides leadership for the Field Service Operations group including Service, Installation, AMC, and System Implementation groups.
Meets / exceeds financial and customer satisfaction goals through the successful management of: Customer Satisfaction - Continuously delivers exemplary service to all internal and external customers; acts as the escalation point for customer, technical, and support related issues.
Forecasting - Through detailed department business plans, identifies and projects necessary resources including requirements for manpower, capital expenditures, and inventory (if required).
Financial Management - Analyzes and audits financial documents, including revenue and margin reports, billing and invoicing, and accounts receivables, to ensure profitability.
Sales Support - Interfaces and provides support, pricing, configuration, labor and equipment requirements to the Sales and Systems Engineering departments.
Cost Controls - Identifies, selects, acts as liaison to, monitors the competitiveness of, and approves payment of subcontractors who provide installation or repair services for the direct sales office.
Personnel Management - Indirectly and directly acts upon personnel issues including hiring, disciplinary actions and terminations; performs fair and accurate annual reviews for all direct reports.