[Mid Level] Operations Manager 5 - MX Care+ System Integration & Operations (17469-1)

JND•Plano, TX

9d•$48 - $52•Onsite

About The Position

Oversee and optimize operational processes for the MX Care+ team, focusing on system integration and set-up efficiency. Act as liaison between IT/dev teams and the Care+ business, driving requirements gathering, system analysis, and process improvement. Lead tactical execution of system set-up including SKU creation and product mapping across multiple channels. Collaborate cross-functionally to ensure timely deployment of systems and solutions while monitoring performance metrics. Support internal and external partners in Korea and India; must be able to work outside US business hours 10-15% of the time.

Requirements

Bachelor's degree in Business Administration, Operations Management, or a related field.
Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
Strong understanding of operational processes and project management methodologies.
Proven ability to lead and manage cross-functional teams.
Excellent communication, problem-solving and analytical skills.
Fluent in English.

Nice To Haves

Fluent in Korean.
Experience in the device protection, technology or consumer electronics industry.
Familiarity with MX Care+ operations and systems.

Responsibilities

Develop and implement operational strategies to streamline system integration and set-up processes for MX Care+.
Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions.
Responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
Tactical task execution and ownership of system set-up, including SKU creation and product mapping across multiple channels.
Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
Ensure compliance with organizational policies and industry regulations in all operational activities.
Support internal and external partners and work outside of US business hours approximately 10%-15% of the time.