Operations Manager

PIRTEK Auburn Hills•Flint, MI

13d•Hybrid

About The Position

PIRTEK USA is the nation's leading provider for on-site hydraulic and industrial hose assembly and replacement. Our success is driven by a team of dedicated franchise partners and team members who are guided by our core values. PIRTEK franchisees operate brick-and-mortar service centers and purpose-built mobile service units, which boast a 1-hour ETA for on-site emergency hose services, available 24/7/365, setting us above the competition. We are hiring for an Operations Manager to oversee and coordinate a team of Hose Installation Technicians, ensure customers receive exceptional service, and manage inventory levels to consistently meet customer needs. We are looking for a highly driven and self-sufficient individual with excellent communication, teamwork, and customer service skills. Our most successful Operations Managers are natural leaders, strong relationship builders, motivational to individuals and teams, mechanically inclined, and organized in their work. Hydraulic and industrial hose experience is NOT required, but would be a great advantage. Each Operations Manager is provided with training opportunities, at the franchise owner’s discretion, on industry knowledge, PIRTEK front and back-end processes, safety standards, and the associated operational software. PIRTEK USA also provides a 24/7 hotline, giving technicians expert support when troubleshooting unusual situations or abnormalities in the field.

Requirements

High School diploma or GED
Experience in a supervisory role (2+ years)
Ability to read, write, and communicate in English
Ability to be self-driven while managing multiple priorities and requirements
Outstanding communication skills (verbal and written)
Motivating leadership style that drives team success
Critical thinking and ability to make quick decisions
Moderate to advanced computer/technology acumen (operational software; inventory management)
Mechanically inclined/ability to work with hand tools and larger equipment
Ability to pass a background check

Nice To Haves

Experience in an industrial/mechanical/construction or related field a plus
Hydraulic and industrial hose experience

Responsibilities

Adhere to all industry and PIRTEK safety standards
Provide strong leadership and accountability for a team of Hose Installation Technicians
Field incoming phone calls to dispatch team members to service locations
Ensure customers receive the highest quality of service by training a competent team, providing ongoing learning events, and ensuring Hose Installation Technicians have the tools and inventory needed for successful service
Maintain materials and inventory by managing quantities, forecasting needs, and placing Purchase Orders, as needed
Ensure company equipment and vehicles are well-maintained
Assemble and install hydraulic hoses for customers at the brick-and-mortar shop or on-site, as needed
Perform other related duties as assigned