Operations Manager

Managed Labor Solutions•Fort Myers, FL

13d•$70,000•Onsite

About The Position

Managed Labor Solutions, a nationwide leader in rental car outsourcing, is hiring an Operations Manager for a fast-paced airport location. This position is an excellent opportunity with advancement possibilities for demonstrated leaders who believe in providing top-notch service in a safe and fun work environment. Qualified candidates will have prior management and leadership experience in a rental car or other fast-paced, similar work environment.

Requirements

21 or older
At least one year of management experience.
High school diploma or GED required.
Rental car or similar fast-paced ops leadership experience.
Real responsibility for labor cost and gross profit, not headcount alone.
Ability to build a schedule to a transaction forecast and explain a miss without making excuses.
Experience working inside the customer's system (COMPASS, DAYTONA, Service Notes).
Credibility with a customer GM or District Manager.
Valid driver's license.
Clean driving history.
Ability to pass a background check in accordance with local law.

Nice To Haves

Associate or bachelor's degree preferred.

Responsibilities

Run the Plan of the Day and publish it to supervisors and leads.
Submit an accurate, timely daily flash to track the site's productivity and profitability.
Send the daily site summary. Collect shift summaries from leads and supervisors — especially out-of-scope work performed.
Staff to the labor plan. Challenge overtime.
Review accident and incident reports.
Manage and post employee schedule - communicate the schedule to the client.
Meet production in a fast-paced airport environment.
Deal with the customer professionally.
Keep the lot clean and compliant.
Attend weekly Management team meetings, safety huddles, client meetings.
Reconcile flash to billing and payroll by end of business Wednesday.
Ensure ancillary and out-of-scope services are billed per contract.
Set next week's flash and planner; lock the schedule to projected transactions.
Lead the site safety audit — lot hazards, road risk, wash bay equipment.
Keep a visible Days Since Last Accident tracker.
Run a safety committee that includes every associate level.
Deliver safety appreciation.
Train every supervisor and lead on the safety program.
Correct hiring paperwork and screening — background checks, DMV, and all required documentation.
Conduct performance evaluations for every Supervisor and Lead within 30 days of quarter end.
Provide Union Free Training for supervisors and leads.