Central Market Operations Manager- Austin

H-E-B, L.P. • Dallas, TX

3d • Onsite

About The Position

Central Market is a specialty grocery store that originated in Austin, Texas, in 1994 and has since expanded to multiple locations across the state. It is known for its extensive selection of high-quality food and drink, including a wide variety of cheeses, wines, and produce, supported by knowledgeable staff. Central Market emphasizes the role of food in uniting families and communities, preserving cultures, and creating new traditions. Each store functions as a marketplace for exchanging goods, services, and ideas among food enthusiasts.

Requirements

• Proven management and leadership experience.
• Experience in a position responsible for handling sensitive people issues.
• Experience in emergency response situations.
• Experience with theft issues and other serious scenarios.
• Ability to independently prioritize issues quickly and manage time and resources appropriately.
• Ability to mirror the GM's Customer Service philosophy and bring the GM's vision of Customer Service to life during his/her absence.
• Strong verbal and written communication skills across a multi-department environment.
• Ability to work without supervision and make independent decisions that reflect a strong understanding of the business, reflect the CM Partner/Customer focused culture, and protect business interests.
• Ability to manage time effectively.
• Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation and/or Equipment Maintenance.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Successful completion of Central Market University (CMU) training.

Responsibilities

• Drive the implementation of business plans and strategies developed by the General Manager.
• Manage day-to-day operations and ensure optimal customer experience.
• Provide operational support and facility maintenance.
• Provide leadership in the absence of the General Manager and Directors.
• Oversee and direct workflow cross-functionally across the entire store in the absence of GM and Directors.
• Solve common and complex business, Customer, and Partner issues within established guidelines.
• Recommend changes for maintenance areas and across the entire store.
• Ensure business decisions align with GM and Central Market expectations.
• Conduct store walks, take corrective action, elevate issues, and ensure operational standards are met.
• Communicate closing and opening shift issues.
• Maintain a presence in the store, build relationships with Customers, and foster positive Partner morale and retention.
• Manage store conditions (inside and outside) to ensure a safe, clean, and unobstructed shopping experience and work environment.
• Respond to Customer emergency issues, requests, and concerns.
• Resolve Partner issues, requests, and concerns, including accidents and scheduling conflicts.
• Supervise the Maintenance team, including training, coaching, performance evaluation, and scheduling.
• Monitor store conditions and report, document, and track all store maintenance issues, facility, and/or equipment.
• Act as the point person for maintenance and construction vendors.
• Serve as the first responder to equipment issues, troubleshooting and investigating the nature of the issue.
• Ensure cooler temperatures are maintained at appropriate levels.
• Address customer incidents relating to product safety or quality.
• Initiate calls when necessary for loss prevention and act as the point of contact.
• Prioritize potential loss prevention issues and determine the appropriate course of action.
• Identify shrink opportunities and take immediate action or report issues to the GM.
• Maintain store security and handle issues as they occur.
• Work with store security and local law enforcement to minimize store theft.
• Ensure all tills are secured in the Cash Control office daily.
• Prepare Capital Requests for GM review.
• Monitor store/company licenses and registrations for updates.
• Cover Receiving back door security.
• Manage expenses.
• Perform other duties as necessary to ensure a clean, safe customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed