Central Market Operations Manager- Austin

Central Market•Dallas, TX

10d•Onsite

About The Position

Central Market is a specialty grocery store that originated in Austin, Texas, in 1994 and has since expanded to multiple locations across the state. Known for its extensive selection of high-quality food and drink, Central Market prides itself on sourcing the finest ingredients globally. The stores offer a wide variety of products, including hundreds of cheeses, thousands of wines, and abundant produce, creating a 'foodie's wonderland.' Beyond its culinary offerings, Central Market emphasizes the role of food in uniting families and communities, preserving cultures, and establishing new traditions. Each store functions as a true market, facilitating the exchange of goods, services, and ideas among food enthusiasts.

Requirements

Proven management and leadership experience.
Experience in a position responsible for handling sensitive people issues.
Experience handling emergency response situations.
Experience handling theft issues and other serious scenarios.
Ability to independently prioritize issues quickly and manage time and resources appropriately.
Ability to mirror the GM's Customer Service philosophy and implement the GM's vision of Customer Service during their absence.
Strong verbal and written communication skills across a multi-department environment.
Ability to work without supervision and make independent decisions that reflect a strong understanding of the business, the CM Partner/Customer-focused culture, and protect business interests.
Ability to manage time effectively.
Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation, and/or Equipment Maintenance.
Ability to work flexible schedules, including nights, weekends, and holidays.
Successful completion of Central Market University (CMU) training.

Responsibilities

Drive business plans and strategies developed by the General Manager into day-to-day implementation and action plans.
Manage an optimal customer experience.
Provide operational support and facility maintenance.
Provide leadership in the absence of the GM and Directors.
Oversee and direct workflow cross-functionally across the entire store in the absence of GM and Directors.
Solve common and complex business, Customer, and Partner issues within established guidelines and by recommending appropriate variances.
Recommend changes in alignment with the business strategy for the maintenance area and across the entire store.
Ensure business decisions align with GM and Central Market expectations.
Conduct store walks, take corrective action, elevate issues, and ensure general operational standards are met consistently.
Effectively communicate closing and opening shift issues.
Maintain a presence in the store, proactively build relationships with Customers, and maintain positive Partner morale and retention.
Manage store conditions (inside and outside) to create a safe, clean, and unobstructed shopping experience for Customers and a positive work environment for Partners.
Respond to Customer emergency issues, requests, and concerns, and resolve Partner issues, requests, and concerns, including accidents and scheduling conflicts.
Supervise the Maintenance team, including training, coaching, evaluating performance, and scheduling.
Ensure store conditions (e.g., bathroom conditions, floor care, trash conditions) are maintained to high Central Market standards.
Monitor conditions and report, document, and track all store maintenance issues, facility, and/or equipment problems.
Act as the point person for maintenance and construction vendors, ensuring approved work is completed.
Serve as the first responder to equipment issues, proactively troubleshooting and investigating the nature of the issue.
Ensure simple solutions have been exhausted and root cause analysis has been explored for equipment issues.
Call in facility or equipment issues and make decisions regarding overtime approval.
Ensure cooler temperatures are maintained at appropriate levels using knowledge of systems and processes (MicroTherm).
Address any customer incidents relating to product safety or quality.
Initiate calls when necessary and act as the point of contact for loss prevention.
Serve as the point person for Department Managers (DMs) who observe potential issues in their departments.
Prioritize potential issues and determine the appropriate course of action based on parameters set by the GM.
Identify shrink opportunities and take immediate action to correct them or report issues to the GM.
Maintain store security and handle issues as they occur.
Work with store security and local law enforcement to minimize store theft and disruptions.
Ensure all tills are secured in the Cash Control office daily.
Prepare Capital Requests for GM review.
Monitor store/company licenses and registrations for updates.
Cover Receiving back door security.
Manage expenses.
Perform other duties as necessary to ensure a clean, safe customer experience.