DC Operations Manager

S.P. Richards Company•Lithia Springs, GA

1d•Onsite

About The Position

The Operations Manager serves as the second-in-command within the Distribution Center, partnering closely with the DC Manager to drive operational excellence, team performance, and customer fulfillment. This role leads daily warehouse operations across inbound, outbound, inventory control, and/or fulfillment functions, ensuring safety, productivity, quality, and service targets are consistently achieved. The Operations Manager is a critical leader responsible for developing frontline leadership, executing strategic initiatives, and stepping in to lead the site in the absence of the DC Manager.

Requirements

Bachelor’s degree in Supply Chain, Business, Logistics, or related field (or equivalent experience)
5–8+ years of progressive distribution/warehouse operations experience
3–5+ years of leadership experience managing supervisors or large frontline teams
Strong knowledge of WMS systems and warehouse operations best practices
Proven ability to drive metrics, improve processes, and lead teams in a fast-paced environment
Ability to read, understand, and apply written materials such as policies, procedures, and technical documentation.
Able to communicate clearly and professionally, both verbally and in writing, with technical and non‑technical audiences.
Ability to work with numerical data and perform basic calculations, including percentages, proportions, and comparisons, as needed to support job responsibilities.
Ability to analyze practical problems, evaluate relevant information, and determine appropriate solutions in situations with limited standardization.
Able to interpret instructions presented in written, verbal, visual, or scheduled formats.
Demonstrates effective organization, prioritization, and time‑management skills.

Nice To Haves

Experience in high-volume, multi-shift distribution environments
Powered Industrial Truck (PIT) certification
Lean, Six Sigma, or continuous improvement certification
Experience with labor planning and workforce management tools
Multi-site or network-level exposure

Responsibilities

Oversee daily distribution center operations, including receiving, putaway, picking, packing, shipping, and inventory management
Drive execution against KPIs including productivity, order accuracy, on-time shipping, and cost performance
Ensure consistent adherence to standard operating procedures (SOPs) and continuous improvement initiatives
Partner with the DC Manager to implement operational strategies and network priorities
Lead, coach, and develop a team of supervisors and frontline employees (often 50–150+ associates depending on site)
Foster a high-performance culture grounded in accountability, engagement, and recognition
Support succession planning and leadership pipeline development
Partner with HR on employee relations, performance management, and workforce planning
Champion a culture of safety-first, ensuring compliance with all OSHA and company safety standards
Lead incident investigations and implement corrective actions
Ensure alignment with company policies, labor regulations, and operational compliance standards
Identify and implement process improvements to increase efficiency, reduce costs, and enhance service levels
Utilize data, metrics, and reporting tools to drive decision-making
Lead or support Lean, Six Sigma, or similar process improvement initiatives
Ensure customer orders are fulfilled accurately and on time
Partner with cross-functional stakeholders (Transportation, Supply Chain, Customer Service) to resolve service issues
Maintain a strong focus on both internal and external customer experience
Act as the primary site leader in the absence of the DC Manager
Support strategic planning, budgeting, and performance reviews for the facility
Represent the DC in cross-functional meetings and leadership discussions