Manager - DC Operations

American Eagle Outfitters•Hazle Township, PA

22h•Onsite

About The Position

The Distribution Center Operations Manager provides strategic and daily hands-on leadership for all supervisor and associate activity on the Evening Shift. This role ensures merchandise is processed, fulfilled, and shipped with efficiency, safety, accuracy, and exceptional quality. The Operations Manager drives staffing strategy, operational excellence, people development, and continuous improvement within a high‑volume, fast‑paced, omni‑channel distribution environment.

Requirements

Bachelor’s degree in Business, Supply Chain, Logistics, or related field
Minimum 3 years of leadership experience in distribution, manufacturing, retail operations, or high‑volume processing; omni‑channel or e‑commerce experience strongly preferred.
Proven ability to manage multiple priorities in a fast‑paced, dynamic environment.
Exceptional communication, leadership, and planning skills.
Strong analytical and problem‑solving abilities with a high sense of urgency.
Proficiency in Google Workspace, AI‑enabled tools, and general computer applications.
Demonstrated flexibility to support multiple shifts or departments as needed.

Nice To Haves

Master’s degree preferred.
Experience with WMS/WCS systems is a plus.
Bilingual (English/Spanish) preferred.
Ability to travel as needed.
A strategic, innovative, objective, people‑focused, and highly collaborative leader with a sense of humor and a passion for developing others.

Responsibilities

Lead with Passion, Innovation, Teamwork, People, and Integrity—the core values of AEO.
Champion a culture centered on safety, quality, accountability, and customer service.
Serve as a visible, influential leader who models respect, professionalism, and operational excellence.
Foster a collaborative, high‑engagement environment that strengthens morale and builds a winning team culture.
Coach, develop, and empower supervisors and associates to achieve high performance.
Build bench strength through training, cross‑training, and succession planning.
Conduct performance evaluations and provide timely, constructive coaching and feedback.
Partner proactively with HR and other support partners on performance management, attendance, employee relations, and policy compliance.
Forecast labor needs, allocate resources, and respond to production demands to maximize throughput and accuracy.
Drive omni‑channel fulfillment strategies; collaborate with AE Direct and all DC departments to optimize product flow.
Establish, monitor, and analyze production standards, KPIs, and interdepartmental performance goals.
Plan and execute strategies to manage seasonal volume spikes and business fluctuations.
Protect company assets, including merchandise, equipment, and facility integrity.
Manage operational costs in alignment with budget expectations.
Champion innovation, process optimization, and continuous improvement initiatives.
Identify operational gaps and implement sustainable solutions that enhance efficiency and quality.
Promote a safe working environment through consistent training, communication, and accountability.
Actively champion your own professional development by partnering with leadership to develop your needs and career goals.
Proactively train, develop, and supervise hourly and exempt employees; effectively lead teams of varying sizes as the site scales.
Perform additional duties as assigned.