Operations Manager Multishift
About The Position
The Operations Manager is responsible for ensuring all associates understand and use safe work practices, completing safety observations, determining daily workload based on corporate directives, and monitoring inventory movements. This role evaluates staffing needs to meet daily demand, reassigns associates to optimize shift work, and collaborates with Operations Supervisors to achieve key performance indicators, safety, performance, and budget targets. The Operations Manager also manages inbound truck schedules, expedites priority product receiving, picking, and shipping, and resolves warehouse management system and inventory discrepancies. Effective communication with associates and Performance Instructors regarding business objectives and issues is crucial. This role works through Operations Supervisors to foster an environment of engagement and inclusion, identifies and implements process improvements, and may travel to other facilities to assist. Additionally, the Operations Manager assists associates with HR-related issues, participates in hiring, sets goals, provides feedback, monitors performance, provides resources and support, assists supervisors with management-level resolutions, and offers coaching and developmental opportunities to prepare associates for upward promotion.
Requirements
- High school diploma or equivalent
- 2 to 5 years of experience in distribution center/warehouse operations or related area with increasing responsibilities
- Leadership experience with direct report responsibility, including experience in mentoring and coaching others
- Proven record of complying with safety requirements
Nice To Haves
- Bachelor's degree in supply chain management, transportation, industrial engineering, business, or related field.
- Experience leading others through change
- Experience managing resources, time, and budgets
- Experience using troubleshooting processes to resolve problems
- Experience taking a lead role in corporate-led initiative or leadership experience in another Lowe's supply chain network facility
- Experience building a culture of safety among subordinates and peers
Responsibilities
- Ensures all Associates understand and use safe work practices
- Completes safety observations of facility
- Determines the workload (production volume) for the day sent by corporate; monitors inventory movements in the facility frequently throughout the day
- Evaluates staffing needs to meet daily demand; reassigns Associates to new position according to available resources and skill sets to accomplish shift work within established times
- Works with Operations Supervisors to set associates up for success; achieves or exceed key performance indicators, safety, performance and budget targets
- Receives and reviews inbound truck schedule; receives and reviews email from receiving train companies (e.g., pioneer rails) regarding incoming trains; schedules day accordingly and alerts Operations Coach
- Expedites receiving, picking and shipping of priority product (e.g., Special Order Express (S.O.E.), Emergency Orders (EME), or Special-Order Sales (S.O.S.)))
- Resolves simple and complex warehouse management system issues as they occur
- Resolves inventory discrepancies (e.g., missed picks, damaged goods, short allocations, etc.)
- Communicates effectively with associates and Performance Instructors regarding business objectives or current issues
- Works through the Operations Supervisors to build a work environment of engagement and inclusion
- Identifies and assists in implementing process improvements or new processes launched from corporate
- Travels to other facilities to assist when needed
- Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
- Participates in the process of hiring talented individuals for the team
- Sets goals and communicates clear expectations for associates and provides timely and constructive feedback
- Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels
- Provides resources and support to associates as needed
- Assists Supervisors with any issues that may arise that need the resolution of management
- Provides coaching and meaningful developmental opportunities to associates and prepares them for upward promotion if interested
- Helps associates on the team transition through change
Benefits
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) Retirement account with company match
- Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Annual bonuses
- Enrollment in Lowe's Employee Stock Purchase Plan
- Deferred compensation plan
- Grant awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
