Operations Manager 51775

SOUTHERN STATES ALL-PRO•Charleston, SC

5d•Onsite

About The Position

The Operations Manager reports directly to the Regional Operations Manager or Area Operations Manager and will oversee Lot Coordinators, operations, sales, and financials for respective areas. The Operations Manager will ensure all standards for professionalism, appearance, vehicle, work ethic, customer service, and workplace safety and cleanliness are always upheld. They will develop and maintain relationships with current and prospective customers. The role involves attending regional operations team weekly meetings, monthly meetings to review goals and expectations, and visiting all stores on a daily/weekly basis. The Operations Manager will also attend EchoPark conference calls weekly (when applicable) and hold in-person meetings with all associates to discuss issues, daily goals, constraints, and plans for all stores. Auditing nightly WIP emails/reports for opportunities of improvement, support needed, and/or overall location health is a key responsibility, along with replying to every store’s nightly WIP emails/reports a minimum once a week and sending weekly recap emails to store management for all stores. Ensuring daily billing at all locations in the region, working with management on proper budgeting, staffing, and planning, and reviewing monthly P&Ls are crucial. The role requires ensuring locations, visits, and calls are entered and notated in NetSuite, reviewing and processing requisition/SCF forms, and reviewing/correcting daily missing punch & punch changes. Submitting bi-weekly amex reports, monthly schedules to Human Resources by the 25th, and all payroll within assigned deadlines are also required. The Operations Manager will review and/or submit supply orders for all stores in the area, compile monthly Risk Compliance reports, and assist in all Accounts Payables/Receivables for the area. Keeping up with new products available by supplier and informing technicians is important, as is ensuring effective and efficient operations and proficiency in all Lot Coordinator duties. The role also involves ensuring the proper rollout of new products, policies, practices, and procedures, and communicating daily with management and Lot Coordinators. Providing important data and updates to management in a timely manner and performing other duties assigned by management are also part of the role.

Requirements

Valid driver’s license with clean driving record
Previous management experience required
Excellent communication and time management skills
Proficient in Mac OS, Microsoft Office
Must be willing to submit to a pre-employment background check
Must be willing to work in a fast-paced environment
Positive attitude

Nice To Haves

College degree preferred

Responsibilities

Ensure all standards for professionalism, appearance, vehicle, work ethic, customer service, and workplace safety and cleanliness are always upheld
Develop and maintain relationships with current and prospective customers
Attend regional operations team weekly meetings with Regional Operations Manager & Area Operations Managers
Attend monthly meetings with Regional Operations Manager or Area Operations Manager to review goals and expectations
Visit all stores on a daily/weekly basis
Attend EchoPark conference calls weekly (when applicable)
Hold in person meetings with all associates to discuss issues, daily goals, constraints, plan for all stores
Audit nightly WIP emails/reports for opportunities of improvement, support needed, and/or overall location health
Reply a minimum once a week to every store’s nightly WIP emails/reports
Send weekly recap emails to store management to all stores
Ensure daily billing at all locations in region
Work with Regional Operations Manager or Area Operations Manager to ensure proper budgeting, staffing, and planning is in place to handle current business
Review monthly P&Ls and work with Regional Operations Manager or Area Operations Manager on financial improvement
Ensure locations, visits and calls are entered and notated in NetSuite
Review and process requisition/SCF forms
Review & correct daily missing punch & punch changes
Submit bi-weekly amex reports
Submit schedules to Human Resources monthly by the 25th of each month
Submit all payroll for area within assigned deadlines
Review and/or submit supply orders for all stores in area
Compile monthly Risk Compliance reports for area
Assist in all Accounts Payables/Receivables for area
Keep up with new products available by supplier and inform technicians on those products
Ensure effective and efficient operations
Ensure proper roll out of new products, policies, practices and procedures
Communicate daily with Regional Operations Manager & Area Operations Manager & Lot Coordinator(s)
Provide important data and updates to Regional Operations Manager or Area Operations Manager in a timely manner
Other duties assigned by Regional Operations Manager or Area Operations Manager not limited to the above