Operations Manager

O'Reilly Hospitality Management LLC • Frisco, CO

6h

About The Position

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
involvement, & philanthropic outreach efforts.
Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
Health, Dental, Vision & Life Insurance 
Paid Time Off, including Paid Parental Leave
Growth Potential and Career Advancement
Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Operations Manager
Location: Cambria Hotel Copper Mountain

Requirements

• Strong leadership, management, organizational, and communication skills.
• Ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• Ability to deliver measurable results.
• Ability to motivate and work effectively with a variety of personality types, maintaining tact and diplomacy.
• Ability to multitask and prioritize.
• Proficiency in Microsoft Word, Excel, and related software.
• Four-year undergraduate degree in Management, Hotel Management, or Business.
• Two years of supervisory experience preferred, plus one year of line-level experience OR an equivalent combination of education and experience.

Responsibilities

• Supervise Front Office operations including recruiting, hiring, training, development, performance evaluations, and progressive discipline.
• Maintain OHM and brand service standards, ensuring all guest needs are met with world-class service.
• Achieve budgeted revenues and expenses while maximizing profitability related to guest services.
• Serve as liaison with Housekeeping, Food & Beverage, Sales, and Engineering departments.
• Contribute to the profitability and guest satisfaction of all hotel departments.
• Attend and participate in property revenue meetings to maximize revenue and profit across all areas.
• Develop short- and long-term financial and operational plans for the Front Office department.
• Actively participate in hotel sales efforts.
• Collaborate on creation, management, and operation within property budget and expense plans.
• Partner with senior property leadership, holding them accountable for Creating Exceptional Guest Experiences & Achieving Profitability.
• Increase guest satisfaction through team member development, job engineering, and quality service.
• Manage Front Office operations to ensure maximization of RevPAR and overall profitability.
• Maintain procedures for cash handling, credit control, and financial transactions.
• Maintain security procedures for monies, guest safety, and emergencies.
• Collaborate with leadership team on reputation management, providing timely responses to guest reviews and concerns.
• Schedule team members based on labor standards and forecasted occupancy.
• Ensure staff is properly trained to OHM and brand standards.
• Support team member recognition and engagement programs.
• Ensure compliance with local, state, and federal laws and regulations.
• Report to scheduled shifts on time and in uniform per company policy.
• Take initiative to greet guests in a warm and friendly manner.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Perform other duties as required or requested.
• Supervise Housekeeping operations including hiring, training, mentoring, motivating, coaching, evaluations, and progressive discipline.
• Assist General Manager with development of annual departmental budget; monitor performance against plan.
• Establish and maintain cost control systems for staffing, inventory, and supplies.
• Enforce OHM and brand policies and procedures.
• Ensure guest needs are met or exceeded through world-class guest service.
• Schedule staff based on labor standards and forecasted occupancy.
• Maintain room quality based on hotel objectives.
• Monitor cleanliness in rooms, storage areas, laundry, restrooms, and public spaces.
• Accurately report guest room status to Front Office.
• Enforce procedures for handling lost and found items.
• Support team member recognition and engagement programs.
• Report to scheduled shifts on time and in uniform per company policy.
• Know and comply with all company policies and procedures.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.

Benefits

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees