Operations Manager

Vital Delivery Solutions•Lebanon, NH

30d•$60,000 - $65,000•Onsite

About The Position

Vital Delivery is seeking an Operations Manager to own their day-to-day delivery operations in West Lebanon, NH from end-to-end. This role requires a high-energy individual who can lead from the front, be a culture leader, solve problems under pressure, and drive courier performance to ensure top-notch customer service. The ideal candidate has experience as a Logistics, Food and Beverage, Restaurant, Retail, or Hospitality Manager looking to advance their leadership skills in a growing industry while achieving better work/life balance. This is a Monday through Friday role. Vital Delivery Solutions has over 35 years of logistics experience and is New England’s premier medical delivery and logistics solutions company, providing critical same day and next day delivery solutions. With over 350 employee drivers across 9 strategic locations, the company values its employees, with an average driver tenure of over 3 years.

Requirements

3+ years in management or leadership role in a high-volume, fast-paced management roles (Food & Beverage, Restaurant Manager, Hospitality, Retail, or Logistics).
Proven ability to lead, schedule, and motivate large, diverse teams (50+ employees with high turnover).
"Rolling up your sleeves" mentality—comfortable on the floor/in the field, resolving urgent, on-the-spot issues.
Strong P&L awareness, inventory control experience, or experience with managing labor costs.
Experience managing flexible schedules, including evenings or weekends.
Experience with technology, including scheduling software, managing P&L, and leveraging analytics.

Responsibilities

Supervise, train, and mentor a team of couriers/drivers, fostering a positive, high-accountability culture.
Oversee daily operations, including route planning, dispatch coordination, and efficient resource allocation to meet delivery deadlines.
Monitor key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and service quality.
Improve workflows to reduce delivery times and improve cost efficiency.
Act as the liaison between the team and clients to resolve issues promptly and professionally.
Ensure all deliveries are compliant with company policies and safety regulations.