Ad Operations Manager - FLEET MANAGEMENT

Scotia Tirecraft•Mississauga, ON

10d•Onsite

About The Position

Scotia Tire & Alignment Services is looking for an organized, customer-focused, and results-driven Front Desk Service Manager to join our growing team. This is a key leadership role that serves as the hub between our customers, service technicians, dispatch team, and management. If you thrive in a fast-paced environment, enjoy delivering exceptional customer service, and take pride in keeping operations running smoothly, we'd like to hear from you.

Requirements

Strong customer service and communication skills.
Excellent organizational and multitasking abilities.
Experience using Microsoft Office and ERP, POS, or shop management software.
Ability to prioritize competing demands while maintaining accuracy and professionalism.
A positive attitude, strong work ethic, and commitment to delivering outstanding customer service.
Valid driver's license is considered an asset.

Nice To Haves

Previous experience in the automotive, commercial tire, fleet service, or transportation industry is preferred.

Responsibilities

Greet customers and provide professional, friendly service in person and over the phone.
Assist customers with tire and wheel sales, service recommendations, quotes, and appointment scheduling.
Coordinate daily shop workflow to maximize efficiency and ensure quality service.
Communicate with technicians throughout the day to monitor job progress and ensure timely completion.
Process work orders, invoices, and customer payments accurately.
Support dispatch operations by helping coordinate Emergency Road Service (ERS) calls and ensuring prompt response times.
Review technician completion reports to ensure all work is accurately documented with required notes and photos.
Oversee the readiness of our emergency service fleet by coordinating preventative maintenance, vehicle inspections, and inventory of tools and supplies.
Maintain accurate records and support inventory control and administrative functions.
Promote a culture of teamwork, accountability, safety, and continuous improvement.