Operations Manager- 24/7 Integrated Security Services (NASH73)

Security Engineers•Nashville, TN

22d

About The Position

The Operations Manager oversees 24/7 security operations to ensure high-quality service, regulatory compliance, and client satisfaction. This role provides leadership to security personnel, supports operational efficiency, and assists with growth initiatives including lead generation and administrative support for the Branch Manager, Regional Manager, SE Sales Team, and Executive Leadership.

Requirements

2+ years of security leadership or related experience
3+ years of verified security, law enforcement, corrections, or military experience
Ability to obtain/maintain State Security License
Valid driver’s license with clean MVR
Proven leadership and supervisory capability
Strong problem-solving, analytical, and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Effective verbal, written, and electronic communication
Proficiency in Outlook, Excel, and administrative systems
Flexibility to support 24-hour operations
Positive attitude with initiative and accountability
Ability to stand or sit for at least one hour
Ability to walk ½ mile and climb 20 stairs without stopping
High school diploma or equivalent (required)

Nice To Haves

CPP, PSP, or other security management certifications
Bachelor’s degree in Business, Security Management, or related field

Responsibilities

Ensure consistent, timely delivery of security services
Administer guard management software
Enforce workplace safety procedures
Work posts when needed and remain on-call for officer support
Identify and resolve performance issues
Implement and communicate operational standards
Support change management and continuous improvement
Provide clear leadership, accountability, and guidance
Act as liaison between clients, Site Managers, Supervisors, and leadership
Maintain strong communication across operations
Prepare reports on performance, incidents, and client satisfaction
Assist with lead generation activities as required
Provide administrative support for growth efforts led by Branch Manager, Regional Manager, and SE Sales Team
Ensure compliance with regulatory and company standards
Conduct risk assessments and implement mitigation strategies
Maintain documentation for audits and inspections
Verify and track employee licenses and certifications
Report new hires and terminations to the State of TN
Maintain personnel records
Manage scheduling and ensure 24/7 staffing coverage
Coordinate incident and emergency responses
Oversee billing processes and invoice accuracy