Operations Manager

Heritage Home Service • Worcester, MA

9d • $100,000 - $140,000

About The Position

At Heritage Home Service, we deliver top-tier residential plumbing, heating, cooling, and electrical services with an uncompromising focus on customer experience and operational excellence. Backed by decades of expertise and a high‑performance culture, we are a trusted leader in home services—and we’re growing fast. We are hiring an Operations Manager to lead from the front. This is a high‑impact leadership role for someone who thrives in a fast‑paced environment and wants true ownership over people, performance, and outcomes. This is not a maintenance role—it’s a builder role. You will develop teams, drive performance, and take ownership of a rapidly growing department.

Requirements

• 5+ years of management experience in plumbing, electrical, or military service (technical background not required).
• Ability to inspire and drive personal and professional growth in team members.
• Commitment to delivering unmatched homeowner satisfaction.
• Strong leadership skills with a track record of achieving business goals.
• Detail‑oriented, organized, and effective at multitasking.
• Strong presentation and group communication skills.
• Confident, decisive communicator in a fast‑paced, goal‑driven environment.
• Proficient with computers and Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Lead, manage, and develop a team of Plumbing & Electrical Technicians.
• Set clear expectations and hold the team accountable to results and standards.
• Build a culture of ownership, urgency, and continuous improvement.
• Drive team financial performance through goal‑setting, reporting, and coaching.
• Use data to diagnose issues and drive improvement.
• Translate operational decisions into financial outcomes.
• Partner with operations, dispatch, and customer service to streamline processes.
• Improve efficiency through scheduling, workflow optimization, and performance tracking.
• Own the outcome of every job, including escalations.
• Ensure responsiveness, professionalism, and high‑quality service delivery.

Benefits

• Competitive Compensation
• Leadership Development
• P&L Responsibility
• Fast Career Growth
• High Autonomy
• Comprehensive Benefits
• Medical, Dental, and Vision Insurance
• 401(k) with 4% company match
• Paid Time Off & Paid Holidays
• Company‑provided life & disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed