Operations Manager

Island Hospitality Management•San Diego, CA

3h•$30 - $34•Onsite

About The Position

We are seeking an energetic and hands-on Operations Manager to support evening hotel operations at the Residence Inn by Marriott San Diego Downtown/Gaslamp Quarter. This position directly oversees operations for Toasted Barrel while supporting overall hotel operations as the Manager on Duty for the property. The ideal candidate is a motivated hospitality leader who is passionate about food and beverage, guest experience, team development, and delivering elevated service standards across all areas of the hotel. This position primarily works evening shifts and requires weekends and holidays based on business needs.

Requirements

Previous hotel operations experience required
Ability to operate hotel POS and PMS systems
Ability to multitask, prioritize, and manage time effectively
Highly motivated team player with strong initiative and leadership skills
Ability to anticipate, identify, and resolve operational and guest service issues as needed
Ability to work well in stressful situations while maintaining professionalism and service standards
Readily available and approachable for guests and team members while providing excellent guest service

Nice To Haves

Food and beverage leadership experience preferred
Experience overseeing restaurant, bar, and/or meeting and event operations preferred

Responsibilities

Oversee daily food and beverage operations to ensure service standards, operational efficiency, and guest satisfaction
Support overall evening hotel operations while serving as Manager on Duty for the property
Maintain a visible and active presence throughout the hotel and outlet to support team members and deliver an elevated guest experience
Drive food and beverage revenue through promotions, menu development, package offerings, and sales-driven initiatives designed to increase outlet performance
Oversee food and beverage operations for meetings and events within the hotel’s meeting space
Monitor inventory levels, ordering, vendor relationships, and cost control initiatives
Assist in developing and achieving departmental financial goals, budgets, and labor targets
Identify revenue opportunities, operational improvements, and potential challenges
Lead, coach, and develop the food & beverage team while fostering a positive, accountable, and guest-focused culture
Ensure team members are properly trained on service standards, operational procedures, sanitation, responsible alcohol service, and health code compliance
Maintain high standards of sanitation, cleanliness, safety, and food & beverage quality throughout the outlet and hotel
Support front desk and guest service operations as needed to ensure overall guest satisfaction and smooth hotel operations

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations