Operations Manager

Great Performances•New York, NY

14d•$95,000 - $105,000•Onsite

About The Position

Great Performances is seeking a highly motivated and talented Operations Manager to support the Venue Director in overseeing the daily operations of eight high-end real estate amenity spaces. This role ensures exceptional service, operational consistency, and an elevated tenant experience across all locations. The Operations Manager serves as a key liaison for Venue General Managers, providing operational guidance, project support, and hands-on leadership to maintain hospitality excellence. The ideal candidate is highly organized, solutions-driven, and capable of managing multiple priorities in a fast-paced environment while upholding the highest standards of service, presentation, and operational efficiency.

Requirements

3–5 years of experience in operations management, preferably within the hospitality or food & beverage industry.
Exceptional ability to multitask and manage various projects simultaneously in a fast-paced environment.
Strong verbal and written communication skills for client-facing interactions and internal reporting.
Ability to read and understand P&L statements and manage operational budgets.
Proven ability to remain even-tempered and professional when handling diverse challenges and high-end clientele.

Responsibilities

Assist the Venue Director with day-to-day tasks and provide immediate support to the Venue GMs to resolve operational issues.
Develop, refine, and implement Standard Operating Procedures across the portfolio to ensure consistency and efficiency.
Conduct regular visits to all nine venues to monitor operations, staff performance, and facility standards.
Review P&L statements and budgets to track performance and ensure venues are operating within financial guidelines.
Assist venues with placing orders and managing inventory when additional support is required.
Prepare event proposals for clients and provide on-site support during evening events as necessary.
Assist with creating and launching venue marketing initiatives.
Maintain a professional presence and provide direct support and guidance to tenant guests to ensure a high-quality experience.