Operations Manager

Covera Health • New York, NY

4h

About The Position

At Covera, we're committed to ensuring high-quality healthcare is more than just a promise. That's why we're leading the way in the emerging science of quality, and connecting providers and payers in their shared quest to improve patient outcomes and care quality. By tackling this challenge, we have the ability to impact millions of lives by raising the standard of care nationwide. Our initial focus is radiology, where an early and accurate diagnosis has a profound impact on the rest of a patient's care journey. Through our work, which uses clinically-validated science-based tools, we're helping doctors enhance their care, ensuring patients get the right diagnosis, and enabling the healthcare system to support quality improvement at scale. Through our clinical intelligence platform, we have launched programs that help people access the most effective care and provide doctors with AI-powered quality insights and tools to enhance their care. Today, Covera is partnered with leading employers, payers and healthcare organizations across the US, including Walmart and Microsoft. And, with a pipeline representing over 25% of insured Americans, we are in the early stages of improving care quality for all patients across the globe.

We are hiring an Operations Manager to own complex operational workflows across Covera’s clinical programs. This is a high-autonomy, individual contributor position (no people management) for someone who thrives in execution across the details: querying data warehouses, performing QA on multi-step processes, managing SLA-bound partner communications, and troubleshooting system/data exchange issues.

This role reports into the Senior Manager of Operations and Programs and will quickly take on work across a variety of operational workflows. This role serves as the connective tissue between our GTM team, external partners and vendors, and internal Product and Engineering teams. The ideal candidate has done this before at a similar-stage company and is energized, not overwhelmed, by the ambiguity and pace of a Series C environment.

Requirements

• 5+ years of healthcare operations, implementations, or data-driven account management experience, with meaningful time at an early-to-growth-stage company where you wore multiple hats and built processes without established infrastructure.
• Demonstrated ability to independently query data warehouses (e.g., Databricks, Snowflake) and use advanced spreadsheet functions to manipulate, analyze, and QA large datasets. SQL proficiency is strongly preferred.
• Track record of executing complex, multi-step processes with meticulous attention to detail. You catch your own mistakes before anyone else does.
• Exceptional written and verbal communication skills with direct experience managing strict SLAs and navigating urgent partner interactions in a healthcare context.
• Ability to internalize objectives, prioritize independently, and troubleshoot effectively in an environment where processes are still being built.
• Experience using AI tools (Claude, Gemini, ChatGPT, Copilot) to accelerate operational work.

Nice To Haves

• Knowledge of radiology-specific data systems/interfaces (e.g., PACS or RIS systems)
• Familiarity with JIRA or similar project management tools in a product/engineering context.

Responsibilities

• Own clinical program workflows end-to-end: Manage day-to-day operations for assigned workflows including imaging authorization monitoring, imaging study collection and processing, and patient insight delivery. Maintain strong execution and throughput as volume scales.
• Troubleshoot independently: Identify breakdowns between systems or processes-data mismatches, routing failures, processing delays - and drive resolution without waiting for direction.
• Query and analyze operational data: Use Databricks, advanced Excel/Sheets, and other tools to monitor KPIs, investigate anomalies, and produce operational reporting. Own data accuracy across all outputs.
• Bridge operations and engineering: Translate operational pain points into well-scoped technical requirements. Document bugs, feature requests, and workflow logic in JIRA so the engineering team can act efficiently.
• Manage partner communications under SLA: Drive urgent, SLA-bound communications with external providers, partners, and vendors. Ensure all external touchpoints are clear, accurate, professional, and timely.
• Support new partner implementations: Assist in onboarding new partners by configuring workflows, validating data, and ensuring operational readiness.
• Leverage AI tools where appropriate: Use AI tools (e.g., Claude) for non-PHI workflows such as drafting communications, accelerating data analysis, and researching operational approaches.

Benefits

• Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents
• Vision & Dental
• Flexible Time Off - take the time you need, when you need it
• Generous company wide holidays - 16 in total
• 401(k) Retirement Plan
• Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
• Annual Wellness stipend for fitness, mental health or other wellness expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed