(USA) Operations Manager

Walmart•Riverview, FL

4d•Onsite

About The Position

The Operations Manager initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community. They establish and maintain relationships with key individuals or groups in the community, represent the company to various external organizations, and champion company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community. The Operations Manager ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction and guidance on executing company programs and strategic initiatives. They provide supervision and development opportunities for hourly associates in assigned areas by hiring, training, mentoring, and actively listening to associates, assigning duties, evaluating performance, and providing recognition. They set clear expectations, communicate them consistently and effectively, promote a belonging mindset in the workplace, and provide tour-to-teach feedback to ensure business goals are achieved. The Operations Manager models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience. They assist the store manager in driving the financial performance of the facility by ensuring sales and profit goals are achieved, reviewing and evaluating Profit Loss (PL) statements, assisting the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance, and participating in analyzing economic trends and community needs for budget forecasting. The Operations Manager coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. They provide supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace. They ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. The Operations Manager respects the individual by building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, working collaboratively, building strong and trusting relationships, and communicating with impact, energy, and positivity to motivate and influence. They attract and retain the best talent, empower and develop talent, and recognize others' contributions and accomplishments. They act with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster the company culture, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world. They serve customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models to all plans. They make decisions based on data insights and analysis, balance short- and long-term priorities, and consider customers, fellow associates, shareholders, business partners, and communities when making plans. They strive for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. They drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.

Requirements

2 years of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Initiates, directs, and participates in community outreach programs.
Ensures compliance with company policies and procedures.
Provides supervision and development opportunities for hourly associates.
Models and demonstrates exceptional customer service standards.
Assists store manager in driving the financial performance of the Facility.
Coordinates, completes, and oversees job-related activities and assignments.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Respects the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, and creating opportunities for all associates to thrive.
Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values, and supporting Walmart's goal of becoming a regenerative company.
Serves customers and members by delivering results while putting the customer first.
Strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)