Operations Manager

EDP Propane•Town of Ulysses, NY

8d•$80,000 - $90,000•Hybrid

About The Position

This role oversees the day-to-day operations of the service center, including the yard, fleet, and field activity. The Operations Manager partners closely with the General Manager to improve performance across safety, customer experience, and efficiency. Key responsibilities include coordinating routing and dispatch, maintaining equipment and facilities, leading safety compliance efforts, and supporting the hiring and development of team members.

Requirements

Experience overseeing operations in propane, energy, logistics, or a closely related field.
Working knowledge of safety regulations and compliance standards, ideally involving hazardous materials.
Demonstrated experience leading a team and improving operational performance.
Ability to manage routing, dispatch, or fleet operations.
Strong communication skills to work across drivers, leadership, and customers.

Nice To Haves

Experience specifically in propane operations.
Background in route optimization tools or fleet management systems.
Experience supporting sales or customer retention efforts.
Experience conducting safety training or certification programs.
Track record of improving asset utilization or operational efficiency.

Responsibilities

Oversee the day-to-day operations of the service center, including the yard, fleet, and field activity.
Partner closely with the General Manager to improve performance across safety, customer experience, and efficiency.
Coordinate routing and dispatch.
Maintain equipment and facilities.
Lead safety compliance efforts.
Support hiring and development of team members.
Assess current routes and implement measurable improvements in delivery efficiency or on-time performance.
Ensure all safety certifications, trainings, and compliance requirements are current, tracked, and consistently enforced.
Maintain a clean, organized, and fully operational yard, fleet, and service center with no major maintenance gaps.
Ensure team members understand expectations, receive regular feedback, and know how their work connects to broader goals.
Shadow drivers and operations staff to understand routing, delivery workflows, and customer expectations.
Audit safety procedures, certifications, and equipment to identify compliance risks or gaps.
Review current routing plans and dispatch processes to spot inefficiencies or quick wins.
Build relationships with the team and participate in hiring, onboarding, and coaching conversations.